Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

In this position, you will lead, organize, and oversee business operations for the Area Sales function, supporting Italy, Israel and Iberia. This is an individual contributor role. Success in this role depends on close collaboration across various extended functions and business teams. The Area Sales team engages with nearly every aspect of the company, with some members embedded within other groups. Operating within a highly matrixed structure, this function navigates a dynamic, high-growth global business environment.

Primary Responsibilities

Serve as the right hand of the Area Vice President (AVP), providing strategic and operational support.
Lead and Drive Forecast Reviews with the 2nd Line Managers: Ensure forecast process is apply, manage Forecast accuracy, highlight risks and opportunities. Prepare analysis for YoY growth comparison.
Lead and Drive Pipeline Review for the Area: Prepare the template to review with 2nd and 1st line managers (Pipeline Health, KPI’s tracking, Pipeline hygiene.) and consolidate the analysis at Area Level with the AVP.
Lead and drive all operational aspects of the function, including budget management, operational dashboards, monitoring and measurement of the key strategic topics at Area level (Global and EMEA program, Local initiatives link to business , Events..)
Work directly with Area sales leadership teams to drive special projects, organizational development, and strategy. Track KPIs and work with leadership team to ensure successful outcomes.
Drive Area Quarterly Business Review: elaborate the agenda with AVP, preparation of the deck, ensure quality of the outcomes and follow up on the action items.
Ensure best practice implementation and operational excellence across entire function.
Drive consistent communications of priorities, activities, and results to team. Support presentation and reporting needs for the Sales function.
Collaborate with the leadership team to develop the annual objectives and coordinate organization-wide goals. Report quarterly accomplishments.
Support AVP on all his presentations preparation ( Sales kick Off, South QBR, EMEA Review…).
Be the reference for Sales compensation escalation.
Help support and promote the team’s and company’s purpose and culture.

Qualifications

To be successful in this role you have:

10+ years relevant work experience; prior experience in operational roles, including project and budget management; demonstrated track record delivering business and organizational outcomes
Demonstrated analytical expertise by managing and analyzing large datasets using Power BI and Excel, Consistently leveraged data-driven insights to support strategic decision-making across cross-functional teams.
Outstanding leadership and influencing skills, with a proven ability to work collaboratively and cross-functionally.
Ability to motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups
Passion for and demonstrated success understanding and fulfilling internal or external customer needs; problem-solver, entrepreneurial mindset
Sharp business judgment, ability to see "big picture" and to prioritize
Strong verbal and written communication
Ability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamic global environment
High energy level, strong work ethic, disciplined execution, and a commitment to delivering results
Fluent in Italian and English

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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Senior Manager EMEA South Business Operations

Job Description