About Kerry

Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

About the role

Are you passionate about delivering outstanding service and building strong relationships with customers? We are seeking a motivated and detail‑focused Customer Care Specialist to join our dynamic team on a 1‑year fixed term contract.

In this key role, you will manage customer accounts, coordinate with internal departments, and ensure a smooth and efficient experience for our customers. You will also provide commercial support and contribute to continuous improvement in a dynamic environment.

If you are looking for a varied and rewarding opportunity where you can make a real impact, we would love to hear from you. This is your chance to grow, learn, and be part of our continued success.

Key responsibilities

Deliver professional, timely, and effective communication to customers.
Manage all aspects of account administration, including handling customer queries and coordinating information flow between departments.
Process customer orders and requests in line with company procedures, while identifying opportunities to improve efficiency and effectiveness.
Resolve service issues by clarifying concerns, identifying root causes, proposing solutions, and escalating when required.
Build and maintain strong relationships with customers through effective account management.
Keep your knowledge of products, customers, processes, and suppliers up to date.
Collaborate closely with supply chain, commercial teams, working with your Supervisor or Manager to enhance customer service.
Adapt proactively to evolving business needs.

Qualifications and skills

Third‑level qualification required
Additional language skills (French, German, or Spanish) are an advantage but not essential.
Excellent communication and interpersonal skills.
Ability to work collaboratively in a dynamic and evolving environment.
High attention to detail with strong organisational, analytical, problem‑solving, and administrative abilities.
A team player with a keen desire for continuous learning and professional growth.

Customer Care Specialist

Job Description