The Team:

The Interface Operations team are responsible for taking ownership of priority queries, workflows, and projects across third party interfaces, consistently delivering optimal solutions for clients. The team will collaborate with Account Management, Interfaces Product and Interfaces Testing on new development and enhancements for clients. This role will report to the Interface Operations Team Lead.

What You’ll Do:

Proactive break resolution - 3rd party communication related to break resolution
Review of Daily and Monthly activities
Contribute to process improvement and team building related to all the above responsibilities
Collaborate with clients, external third parties, and internal teams to design workflows for interfaces that transport trade, position, risk, and analytics data to and from the Enfusion system.
Conduct investigation for reconciliation queries, resolving any issues relating to vendor data/prime broker data.
Be part of a team who are the trusted point of contact within the firm to collaborate with internal and external stakeholders (Clients, Sales, AM, Vendors, PB’s, Onboarding) to handle requests promptly and appropriately, and communicates key product insights effectively.
Strengthen our client and vendor relationships through strong delivery, clear business communication, and setting appropriate expectations.

What You’ll Need:

Bachelor’s Degree in Finance, Economics, Accounting, etc
2+ years of experience working at a fund administrator, financial company, PB, custodians or asset manager
Familiarity with various asset classes and financial instruments (Equities, Options, Futures, FX, Fixed Income, CDS, Total Return Swaps, etc.) in a middle office capacity
Understanding of basic portfolio management concepts, including trading workflows and reconciliation workflows
Proven ability to effectively communicate with all levels of staff and management
Highly organized, self-driven, extremely quick learner, and able to work in a fast-paced environment
Strong organization and Time management skills as this hire will both manage and need to get involved in technical problem solving.

What we offer

Business casual atmosphere
Team focused culture that promotes innovation and ownership
Access cutting edge technology and expertise
RSUs as well as employee stock purchase plan
PTO and volunteer time off to give back to the community
Defined and undefined career pathways allowing you to grow your own way
Work from anywhere 3 weeks out of the year

Client Servicing Associate - Interfaces Operations

Benefits

Job Description