Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

User Experience Designer
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

One of the great things about working at a company like Genesys is our investment in our people. We believe in helping you find your best fit - we want to help you grow.

Candidate Description
As a UX Designer, you consistently demonstrate proficiency in UX design, confidently collaborating within your product team. You work independently on moderately complex projects and clearly articulate your design rationale to stakeholders. You're skilled at balancing user needs, business goals, and technical requirements in your designs.

Team
Our global UX organization consists of over 100+ professionals in design, research, education, and operations. We value collaboration, curiosity, and continuous growth, both as individuals and as a team. Closer to home, you’ll be part of a group of 4+ passionate UX professionals who work closely with our product and engineering partners.

The Work Automation team is redefining how complex, long-running customer experiences are managed in Genesys Cloud. We design systems that help organizations orchestrate multi-step, multi-actor journeys—like applications, service requests, and approvals—that span teams, time, and tools.

We’re a small but growing team focused on improving organizational productivity through business process automation, case management, and task management. Our work integrates deeply with Genesys’ AI and Experience Orchestration capabilities to ensure automated and human-led processes work together seamlessly. By embedding intuitive design into how work is routed, tracked, and resolved, we help users work smarter and businesses deliver outcomes with greater efficiency and confidence. Our mission is to make sophisticated workflows feel simple—intuitive for agents, flexible for supervisors, and adaptable to the realities of modern work.

We’re building the foundation for a new product category within Genesys Cloud, extending the power of experience orchestration beyond interactions to the full lifecycle of customer experiences.

Key Responsibilities

Design Execution: Independently execute designs for defined projects, leveraging user research insights and aligning closely with project goals.
Collaboration & Communication: Clearly communicate design decisions and rationale, working with Senior and Staff UX Designers to align stakeholders around solutions and collaborating directly with product management and engineering.
Discovery and Definition: Participate in UX discovery efforts on projects, confidently executing tasks related to UX strategy and definition, such as conducting competitor audits and crafting user stories.
Continuous Learning: Proactively seek mentorship and training opportunities, contributing actively to the team's collective knowledge and skills.

Qualifications

Experience: 2 – 4 years of experience in user experience design, demonstrated ability to independently execute designs.
Education: Bachelor’s or equivalent experience in Design, Human-Computer Interaction (HCI), Interaction Design, or a related field.

Skills

Proficiency with Figma and low-fi collaboration tools like Miro/FigJam.
Experience with various UX research methodologies.
Ability to connect design to product strategy and user needs.
Good communication skills, capable of clearly presenting design ideas and gathering feedback across teams.
Please note that an online portfolio is a minimum requirement as part of our review process.

Preferred Experience

Experience in designing for enterprise-level applications, services, or platforms (specifically support or call centers).

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

User Experience Designer

Job Description