Job Description:

The Proactive Edge Self-Inspection Project Coordinator (PC) is a key member of the Edge and Network Services-Coordination team, responsible for executing and optimizing the Self-Inspection Program across our global Edge infrastructure footprint. This role centers on proactive coordination with internal cross-functional partners, Co-location Vendors, and Smart Hands technicians to ensure operational excellence, compliance, and continuous improvement in self-inspection activities.

Roles and Responsibilities:

Lead the day-to-day operations of the Self-Inspection Program, ensuring timely and accurate completion of inspections and related tasks.
Serve as the primary liaison between internal teams, Co-location Vendors, and Smart Hands technicians to facilitate seamless communication and issue resolution.
Oversee relationships with facility providers and Smart Hands teams, driving resolution of issues and ensuring adherence to program standards.
Utilize project management methodologies and software to track progress, manage schedules, and report on key metrics and KPIs.
Monitor ticketing systems, resolve issues within defined SLAs, and coordinate shift handovers to support 24/7 operations.
Support auditing activities, maintain compliance with internal policies and external regulations, and assist with inventory management, RMAs, and site access.
Identify trends, recurring problems, and opportunities for automation and tooling enhancements. Update documentation and introduce innovative ideas to improve service and efficiency.
Collaborate with SDMs/Project Managers to deliver actionable insights, track critical metrics, and support data-driven decision-making.
Communicate effectively with team members, clients, and leadership. Attend and participate in meetings as required.
Perform additional responsibilities as assigned to support the success of the Self-Inspection Program and the edge coordination team.

Required Qualifications/Skills:

2–4 years of experience in logistics, project coordination, or project management
Familiarity with project management software (e.g., Asana, Jira, Smartsheet), Microsoft Excel, and Google Suite
Strong verbal and written communication skills
Excellent customer service orientation and positive attitude
Dependable, with a high level of professionalism and confidentiality
Ability to work independently and collaboratively within a team
Strong multitasking, prioritization, and problem-solving abilities in a fast-paced environment
Sound judgment and decision-making skills

Preferred (but not required) experience and qualifications:

SQL proficiency or knowledge of SQL querying
Project Management certification (e.g., PMP, CAPM) or equivalent experience
Experience with automation tools and process improvement initiatives
Auditing and compliance experience, especially in data center, colocation, or logistics environments
Bachelor’s degree or equivalent

Project Coordinator III

Job Description