Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As the Director, Workplace Experience you will be a visionary and highly strategic leader, responsible for defining, developing, and executing the global strategy for Docusign's international workplace experience and operations. Based at our EMEA Headquarters in Dublin, Ireland, you will lead a complex, geographically dispersed team, ensuring operational excellence, innovation in employee experience, and strategic alignment across diverse international markets and regulatory landscapes. This role requires significant influence at executive levels and the ability to drive large-scale, transformative initiatives that directly impact Docusign's global workforce and business objectives. The Director will play an instrumental role by closely aligning with our HR business partner team to engage with key business stakeholders on global location strategy + operations and broader People Team initiatives.

This position is a people manager role reporting to the Sr. Director, Workplace Experience.

Responsibility

Define and own the overarching strategic vision and roadmap for Docusign's international workplace experience and operations, ensuring alignment with global company objectives and a future-forward approach to hybrid and distributed work
Drive the continuous evolution of our international workplace strategy, incorporating emerging trends, technological advancements, and best practices to enhance employee productivity, engagement, and well-being
Champion a culture of innovation, leading the identification, piloting, and scaling of new workplace concepts, service models, and collaboration tools across all international locations
Establish and execute global standards for operational excellence, customer satisfaction, and consistent employee experience across all international Docusign offices
Lead the development, implementation, and continuous improvement of global Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and Key Performance Indicators (KPIs) to ensure efficiency and consistency worldwide
Oversee the management of the international workplace budget, partnering with FP&A to develop annual forecasts and ensure prudent financial management throughout the year
Drive the regional Quarterly Business Review (QBR) process for all international locations, ensuring robust performance tracking and strategic adjustments
Build and cultivate strategic relationships with C-suite leaders, regional executives, and key stakeholders across all international markets to deeply understand organizational goals and proactively align workplace strategies
Influence and advise senior leadership on critical workplace decisions, articulating the strategic impact of workplace initiatives on business outcomes and employee effectiveness
Lead complex, cross-functional initiatives that span multiple departments and international geographies, leveraging advanced program management tools and methodologies
Partner closely with HR Business Partners (HRBPs) across international regions to ensure workplace strategies and initiatives are deeply aligned with enterprise strategic people goals and local business needs
Collaborate with HRBPs to leverage employee insights and feedback from surveys (e.g., bi-annual employee surveys) to inform workplace improvements and foster a highly engaged international workforce
Lead, mentor, and inspire a high-performing, geographically distributed team of Workplace Experience professionals across diverse international cultures and time zones
Foster a strong culture of accountability, collaboration, continuous learning, and professional development within the international team, empowering them to drive impact and innovation
Oversee talent management for the international team, including recruitment, performance management, and career progression, ensuring a robust talent pipeline.
Partner deeply with Global Real Estate and Workplace Design teams to inform future international office expansions, renovations, and new build-outs, ensuring optimal design for experience and operational objectives
Collaborate with People team functions (e.g., Learning &Development, Culture, ERGs) to design and implement consistent, impactful employee programs that resonate across international regions
Champion and lead complex change management efforts across international regions as new workplace approaches, services, and ways of working are introduced and scaled
Optimize global event management processes, ensuring effective utilization of international facilities for meaningful business outcomes
Maintain and build strategic relationships with vendors and suppliers across international regions to drive value and efficiencies
Drive effective cross-functional collaboration to ensure Workplace operations are in alignment and compliant with global and local regulations, partnering closely with teams such as Safety & Security, Crisis Management & Business Continuity, Sustainability, Real Estate, Finance, and the broader People Team

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

12+ years of progressive professional experience in a leadership role within workplace operations, corporate real estate, facilities management, or hospitality management, with a significant portion in a global capacity, preferably at high-growth technology companies
7+ years of proven experience directly leading and developing large, geographically distributed international workplace teams across multiple mid to large-scale locations
Experience strategically driving operational rigor and excellence while fostering an environment for continuous innovation and experimentation with workplace and collaboration concepts on a global scale
Experience with multi-regional budget planning, forecasting, and a proven track record of driving significant efficiencies in global operations with exceptional financial acumen
Experience in managing highly complex, cross-functional international initiatives, leveraging advanced program and project management methodologies and tools (e.g., PMP, Agile certifications)

Preferred

Deep expertise in global occupancy planning, Activity-Based Work (ABW) implementation, and advanced space optimization strategies within a multi-cultural, international context
Advanced practical understanding and application of design thinking and user-centered design methods to leverage global data and insights for innovative workplace experience solutions
Proven ability to develop, pilot, and successfully scale programs and concepts from regional to large-scale global implementations
Relevant professional certifications in Project Management (e.g., PMP, PgMP), Agile, or Lean Six Sigma
High proficiency in global project management and collaboration software/tools
Experience managing large teams, including second line management experience
Superior ability to influence, communicate, and build alignment across all levels of a global organization, including creating and delivering compelling visual and written communications to executive leadership and diverse international audiences
Demonstrated strong written and verbal communication skills, with extensive experience facilitating high-stakes meetings, leading large international team events, and effectively engaging with senior executive leadership
Ability for significant international travel and time zone differences as business needs require

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

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Director, Workplace Experience

Job Description