Company Description

Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place.

Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.

Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.

This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.

Job Description

Job Purpose:

To provide effective management and leadership for EU repair depot involving multiple technical and administrative disciplines. The Site Lead is responsible for overseeing all operations at the service depot, including the setup and fit-out of the new facility. This role ensures timely responses, consistent coverage, and the production of accurate work.

The Site Lead supervises work schedules to ensure coverage of main work streams, ensures administrative staff document procedures, and implements cross-training for backup support. Additionally, the Site Lead acts as the onsite Radiation Protection Supervisor (RPS), regularly checking equipment and maintaining required records.

This role also involves maintaining component tracing software to track repeat returns and the cycles of repaired parts, producing data summaries as needed, and communicating work schedules to technicians to ensure output and prioritize repairs.

The Site Lead keeps records of employee training and certifications, ensures effective technical practices for high-quality repairs, and maintains and updates onsite test fixtures for quality control. The Site Lead supervises all onsite staff.

Duties:

Manage the EU repair depot, supervise staff and daily depot operations and lead the local facility setup of the depot.
Responsible for all deliverables and meeting the SLAs and KPIs for the repair depot and reporting of monthly KPIs
Organizes, allocates resources, and manages the internal multidisciplinary teams, schedule work coverage of main work streams based on priority.
Ensure administrative staff document procedures for cross-training, maintain records of employee training and certifications.
Track repeat returns and cycles of repaired parts, producing summaries as requested.
Act as the onsite Radiation Protection Supervisor, maintaining up-to-date records.
Act as the onsite Safety Supervisor, ensuring all test units/fixtures are safe, functioning correctly and are appropriately labeled. Ie High voltage, Rotating assembly, etc. And all safety protocols are enforced.
Prepares detailed Monthly Management Review and presents to senior management
Develops and uses control methods and reporting for forecasting, identifying, monitoring and resolving variances in scope, cost, time and quality.
Ensure compliance with Company policies for Ethics, Health, Environment and Safety.
Capture all COPQ information and work with Ops and P&T to improve reliability of repaired parts
Point of escalation for all parts repair issues/problems for relevant parts
Lead recruitment activities of staff to include interviewing, selection, hiring, and salary negotiation.
Coach, develop, retain, review and recommend corrective action for employees.
Strong organizational skills & self-discipline to work independently with limited supervision.
Responsible for the budget (P&L) of the repair depot
Ensure spare part inventory levels are maintained and accurate
Ensure appropriate certification and existing certifications are up to date. Ie, forklift driver etc.

Qualifications

Technical Knowledge and Skills:

Demonstrate excellent interpersonal communication skills with the ability to interface comfortably with all levels in the organization including executive management
Individual must be open and approachable and demonstrate solid communication skills, both oral and written.
Experience in a leadership role within a service organisation and responsibility for leading the growth of a business
Computer literacy, competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
A strong orientation for customer focus and teamwork will be required.
Exceptional business and manpower management skills.
Significant knowledge and understanding of people and the ability to teach, train, motivate and develop staff.
Excellent people manager, open to direction and collaborative work style and commitment to get the job done
Delegate responsibilities effectively

Competencies and Abilities:

The ability and motivation to persistently pursue and achieve effective results which drive the business forward.
The ability to effectively lead and manage the performance of people by being a role model to others, monitoring progress on objectives and behaviours and coaching others for success.
The ability to make effective, timely decisions in a complex, global market by sourcing and analysing critical information.
The understanding and recognition of the organisations commercial environment and positioning themselves, their role and their actions in order to support the organisations commercial success.
The ability to engage, challenge and work effectively with others.
The ability to build an effective network of relationships both internally and externally, understanding their customers’ needs.
Willing and able to identify and support change and continuous improvement in own and wider business environment.

Planning and Decision Making:

Prioritization: Skill in prioritizing tasks and work streams based on urgency and importance to ensure efficient use of resources and timely completion of projects.
Problem-Solving: Strong problem-solving abilities to identify issues, analyse potential solutions, and make informed decisions to resolve operational challenges.
Resource Management: Capability to allocate and manage resources effectively, including staff, equipment, and materials, to optimize depot operations.
Data-Driven Decisions: Proficiency in using data and metrics to inform decision-making, track performance, and produce accurate reports for continuous improvement.

Impact and Scope:

Impacts the future service margin through successful set up and scale of Smiths Detections EU repair depot, delivering material savings.
Error impact with this role, loss of service profitability, customer satisfaction and increased penalties from parts availability and quality.

Additional Information

We offer…

Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.

Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)

Site Lead, Service Depot – Parts Repair

Job Description