JOB DESCRIPTION:

ABOUT ABBOTT

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 107,000 colleagues serve people in more than 160 countries.

Abbott serves the Irish market with a diverse range of healthcare products including diagnostics, medical devices and nutritionals products. In Ireland, Abbott employs over 4,000 people across nine sites. We have six manufacturing facilities located in Clonmel, Cootehill, Donegal, Longford and Sligo and a third-party manufacturing management operation in Sligo. Abbott has commercial, support operations and shared services in Dublin and Galway. We have been operating in Ireland since 1946.

ABOUT THE OPPORTUNITY

As Senior Manager, Digital & eCommerce Delivery, you will lead the delivery of digital solutions across business lines and global geographies. Responsibilities also include defining and driving social, mobile, web and marketing automation solutions to drive customer engagement.

KEY RESPONSIBILITIES

As a senior leader, you will be accountable for shaping strategic direction, overseeing portfolio governance, and ensuring the successful execution of planned programs that drive business value and operational excellence.

Collaborate with senior business and IT stakeholders to define program vision, strategic objectives, and success metrics.
Lead portfolio planning and prioritization, ensuring alignment with enterprise digital strategy and customer experience goals.
Establish governance frameworks to monitor performance, manage risks, and ensure transparency across all program activities.
Oversee the delivery of a high-value portfolio of digital initiatives, ensuring quality, timeliness, and budget adherence.
Drive proactive risk management, scope control, and change management to ensure program stability and stakeholder confidence.
Provide executive-level reporting and insights to support strategic decision making and resource allocation.
Provide Agile best practices across the organization; this will include coaching and mentoring Project Managers, product owners, and developers. Develop processes that improve team productivity

Incident Management & Operational Resilience

Lead the incident management function for the portfolio, ensuring rapid response and resolution of critical IT issues.
Establish and maintain incident response protocols, escalation paths, and communication plans.
Collaborate with support teams and business stakeholders to minimize disruption and restore services efficiently.
Conduct root cause analysis and post-incident reviews to drive continuous improvement and prevent recurrence.
Monitor incident trends and implement proactive measures to enhance system reliability and service quality

Resource and Team Management

Manages performance, coaches team members, and resources team appropriately to deliver on objectives while driving a culture of excellence
Coordinate resources to ensure project needs are addressed and effectively assign tasks and deliverables to team members based on their abilities
Supervises, motivates and mentors cross-functional/cross-divisional project team of project managers and business analysts

Accountability and Impact

Direct oversight of strategic programs with budgets ranging from $0–$4M and business impact up to $7M.
Final decision authority on program-level budgets, delivery timelines, incident resolution strategies, and resource commitments.
Responsible for mission-critical initiatives and incident response efforts that span divisions and geographies, with significant visibility at the executive level.

KEY REQUIREMENTS

Bachelor’s Degree in Business, Computer Science, or related discipline
Minimum 9 years of experience in project management, business systems analysis, or software development; preferred experience in delivering IT solutions in an enterprise digital and e-commerce landscape
Minimum 6 years of managing projects in digital marketing, web design, mobile or interactive media.
Experience or familiarity with technologies and best practices in areas not limited to: Customer experience, CRM, marketing/sales automation, web content management, e-commerce, PCI, mobile solutions, social engagement, data driven marketing (DMP), and health care
Experience managing release cycles or programs involving multiple projects managers and cross-functional development/testing teams.
Excellent track record in delivering complex and cross functional programs
Strong leadership skills with the ability to lead Agile Scrum teams
Knowledge of software development practices (e.g. Agile/Scrum, Kanban, SAFe) and tools (e.g. JIRA, Confluence)
Experience working in matrix global organization where success requires broad orchestration of resources and services
Experience working in an FDA-regulated business (e.g. validated software related to medical, pharmaceutical, or life sciences products) and PCI regulated business is preferred

Apply Today. Join Abbott and Do Work That Matters.

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

IT Business Relationship Management

DIVISION:

BTS Business Technology Services

LOCATION:

Ireland > Dublin : Block G, Cherrywood, Cherrywood Business Park

ADDITIONAL LOCATIONS:

WORK SHIFT:

Ie - Cw 37.5A (Ireland)

TRAVEL:

Yes, 15 % of the Time

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

Senior Manager, Digital & eCommerce Delivery

Job Description