At Chase UK, we’re revolutionizing mobile banking with seamless experiences that our customers love. You’ll be part of a start-up culture, building the bank of the future from the ground up. We value curiosity, collaboration, and a passion for new technology. Here, you’ll have the opportunity to grow your career, work with innovative solutions, and make a difference every day. We’re committed to investing in your development as you help us deliver smart ideas to our customers.

Job Summary:
As a Technology Resilience Associate in the International Consumer Bank Technology Resiliency team, you will support the execution of resiliency plans and incident response efforts. You’ll work alongside technology squads to help minimize impacts and resolve issues, ensuring our customers receive excellent service. You will collaborate with Application Owners to maintain crisis playbooks and resiliency plans in a cloud-oriented environment. Your work will contribute to the availability of our technology on a global scale, as part of a team that operates around the clock.

Job Responsibilities:

Assist in conducting Application Impact Analyses and Technology Recovery Planning for key applications
Support the implementation of application components and coordinate testing activities, including sustainability, disaster recovery, and external testing
Help develop and maintain annual testing plans for application and business resiliency requirements
Regularly review, update, and test technology continuity documentation in line with firmwide standards and policy
Participate in technology control domain meetings as required
Support technology audit and regulatory requirements by preparing documentation and evidence
Assist in managing technology controls and risk frameworks
Contribute to root cause analysis and reporting activities
Stay informed about external market trends and developments in technology resiliency
Apply strong problem-solving, analytical, and time management skills to daily tasks
Work with cloud-based environments as part of resiliency planning and testing

Required Qualifications, Capabilities, and Skills:

Experience working in technology resiliency or related technical roles
Strong technical problem-solving and analytical skills
Ability to work methodically and calmly under pressure
Business analytical skills, including reporting and governance
Experience with root cause analysis
Awareness of external market trends in technology resiliency
Time management and organizational skills
Experience in cloud-based environments
Ability to collaborate effectively with internal teams and external partners

Preferred Qualifications, Capabilities, and Skills:

Familiarity with cloud-native microservices architecture
Exposure to incident response or crisis management in technology environments
Experience working in agile squads or cross-functional teams
Understanding of technology audit processes
Interest in fintech and digital banking innovation
Strong written and verbal communication skills
Ability to adapt to a fast-paced, start-up environment

Technology Resiliency - Senior Associate

Job Description