At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Senior System Engineer

Why We Have This Role

Our team is a collection of extremely passionate engineers who are riding the cutting edge of cloud computing and web scalability. We organize and sort terabytes of data and develop solutions used by millions of users every day. We design tools that make sophisticated research simple. Our teams are empowered to choose technologies that are best to solve each problem. In our collaborative culture, you find plenty of opportunities to impact our full-stack product; from Web & mobile UI to data visualization & analysis to microservices APIs to data storage & processing.

How You’ll Find Success

Manage our observability platform, ensuring reliable systems monitoring and alerting
Develop and maintain secure, high performing, scalable and cost-effective systems
Be involved in architectural design decisions and drive system improvements
Ensure on-time delivery of projects and creation of automated solutions for issue resolution
Oversee platform lifecycle, document systems and participate in technical analysis
Address complex problem-solving, including system feature design and complexity mitigation
Monitor operational metrics and assist teams in resolving issues during incidents
Collaborate across engineering teams to resolve issues and foster relationships
Proactively address platform and infrastructure gaps by gathering feedback and setting standards
Participate in on-call rotation and manage operational needs
Guide and drive improvements across multiple teams within the organization

How You'll Grow

Analytical ability: Continually evaluate our Observability offerings and make recommendations for our build v buy strategy, including evaluations of multiple vendor offerings as compared to Open Source software offerings
Collaborative ability: Drive projects across the rest of Engineering, working with all Engineering product units, Product management, and Security organizations
Technical ability: identify design and execution tradeoffs, with consideration to cost, performance, security, simplicity, and functionality. Communicate strategic approach through position papers, implement chosen approach, directing and delegating to others as necessary.

In summary, this role will provide opportunities for growth in communication, technical subjects, knowledge of the greater observability space, and in cross-functional impact.

Things You’ll Do

Manage our observability platform, ensuring reliable systems monitoring and alerting
Develop and maintain secure, high performing, scalable and cost-effective systems
Be involved in architectural design decisions and drive system improvements
Ensure on-time delivery of projects and creation of automated solutions for issue resolution
Oversee platform lifecycle, document systems and participate in technical analysis
Address complex problem-solving, including system feature design and complexity mitigation
Monitor operational metrics and assist teams in resolving issues during incidents
Collaborate across engineering teams to resolve issues and foster relationships
Proactively address platform and infrastructure gaps by gathering feedback and setting standards
Participate in on-call rotation and manage operational needs
Guide and drive improvements across multiple teams within the organization

What We’re Looking For On Your Resume

Proficiency in programming languages such as Python, Ruby, Go or Java
Experience with distributed systems and microservices architectures
Proven ability to troubleshoot complex issues, navigate through unfamiliar code, and quickly learn new technologies
Strong experience with Linux OS and its administration
Understanding of containerization technologies (Docker, Kubernetes)
Excellent analytical and problem-solving skills
Strong communication skills and ability to work effectively within a team and across various teams
Leadership experience in driving initiatives across numerous teams
Hands-on experience with monitoring and logging tools: Splunk, Prometheus, Grafana, Elastic Stack, New Relic, Datadog
Experience with Infrastructure as Code and automation tools (Terraform, Ansible, Puppet, Chef)
Knowledge and practice of DevOps culture
Experience in incident response and root cause analysis
Familiarity with Chaos Engineering and Game Days
Experience with distributed tracing systems (Jaeger, Zipkin)

What You Should Know About This Team

As a part of the Engineering Visibility (EngVis) team at Qualtrics, our goal is to empower all other teams to deliver top-notch, highly reliable products that our customers love. We are at the forefront of modern engineering, and provide invaluable expertise that helps minimize observability costs and maximizes reliability.
We strive to be the go-to solution for all teams, guiding them to reduce time-to-market and create customer-focused solutions. We believe in closing the gap between cause and effect by providing robust monitoring and alerting services that everyone can rely on, allowing us all to concentrate on delivering outcomes that truly matter.
Being on the Engineering Visibility team means being a crucial part of Qualtrics' pursuit of engineering excellence at every step of the way. We are at the heart of the company’s innovation, propelling teams to reach new groundbreaking heights.

Our Team’s Favorite Perks and Benefits

Our Team’s Favourite Perks and Benefits

Annual Leave: 25 annual leave days per annum plus an additional day for each year of service (to a max of 5).
Private Medical Insurance - health & dental cover for you and your dependants.
Wellness - can be reimbursed for a variety of wellness activities via our dedicated platform.
Qualtrics Experience Program - A bonus each year for an experience of your choosing
Group Life & Income Protection Insurance
Free breakfasts, lunches, snacks, and drinks for everyone in the office

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

Qualtrics Work Experience - As we look to the future, we believe that our teams are better together. Being together will help us learn more, grow faster and ultimately deliver better results for our customers and Qualtrics. Roles tied to an office location work 4 days per week in the office together and 1 day from home, with a strong spirit of flexibility around taking time for personal, health, and family moments in our work weeks. Our managers work with their teams to create a collaborative, engaged work environment, and arrangement that works for each of our team members.

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L5 Senior System Engineer - Engineering Visibility

Benefits

Job Description