Customer Delivery Specialist

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

We are looking for Customer Delivery Specialist to join our team!

This customer delivery position will manage and execute all the tasks required for the delivery of complex (non-programmatic) solutions. The Customer Delivery Specialist (CDS) owns complex operational process, such as ALD requirements, quote, deal coordination, bid management, supplier invoice management and sales reporting. The CDS is responsible for producing complex process deliverables and reports out using business applications. The role will frequently communicate with partners and customers and can apply subject matter knowledge to solve common and complex business issues.

Responsibilities:
• Responsible for complex (non-programmatic) process
• Owns complex operational processes, such as ALD requirements, quote, deal coordination, bid management, supplier invoice management and sales reporting
• Manage and support legally approved documentation
• Can apply subject matter knowledge to solve common and complex business issues and provide input for process improvements
• CDS will play an important role in managing the Sales forecast
• Funding and booking Schedule of Authority (SOA)
• Manage and execute all the tasks required for the delivery of complex (non-programmatic) solutions
• Compliance with established guidelines and policies.
• Knowledge of systems and tools to manage all tasks
• Monitor Supplier Payments and Volume Targets
• Frequent communication with partners, customers, colleagues
• Partner with Sales
• Successfully manage reseller relationships
• Customers:
• Solid understanding of solution to assigned Named accounts (Tier 1&2)
• Local language requirement for interaction with customers
• Support total customer experience
• Team:
• Communicate/escalate to CRM / PRM any customer / partner changes quickly, consistently, effectively
• Collaborate and engage with team members providing valuable input for customer projects/solutions
• May act as a team or project leader validating deliverables and team decision making processes
• Provides guidance and leadership to all colleagues

Competencies:
• Proven ability to multitask
• Attention to detail
• Effective organization, time management, prioritization, follow-up and execution skills
• Excellent communication skills (e.g. written, verbal)
• Good working knowledge of Microsoft Office (MS Advance Excel, Word, PPT)
• Mastery in English and local language as required
• Ability to work as proactive member of a team, as well as independently
• Exercises independent judgment within generally defined policies and practices to identify and select a solution
• Strong Enterprise Contributor skills to drive to the best business outcome for the customer and the company as a whole

Experience:
• University degree or equivalent experience.
• Typically 2-4 years’ experience in a business related function, preferably finance or accounting
• Fluent Dutch and English is required

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Relationship Management (CRM), Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 6 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

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Job:

Services

Job Level:

Intermediate

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Customer Delivery Specialist

Benefits

Job Description