🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it's like working at Monzo ✨

📍Dublin, Ireland | 💰€40,000 - €50,000, share options ➕ benefits | Hear from the team ✨

⭐Our People team

Monzo is expanding in the EU and we're on the lookout for a People Operations Associate to join us and support our expansion across multiple EU countries. This role reports to the EU People Lead and is part of Monzo’s Global People Collective.

The People Operations team creates excellent employee experiences by designing and running reliable core people processes. We enable employees and managers by providing timely, accurate and user-friendly information and we own core People Systems making us the guardians of data accuracy and compliance.

Each day will be different, and you'll learn a lot about the inner operations of how a People team works. The People lifecycle covers everything from the point someone is onboarded to offboarding and everything in between. You’ll support owners of the people lifecycle to make sure we provide the best service to those in our internal community.

This role also includes vital people advisory responsibilities, where you will work to support managers in confidently navigating various employee relations (ER) issues, ensuring fairness and consistency in line with Monzo’s People Policies.

Ultimately, this role is key to ensuring seamless people processes, maintaining compliance, and providing essential support across Monzo, particularly as we expand our EU operations.

🔑You’ll play a key role by...

Owning End-to-End Employee Lifecycle Administration: Administer employee lifecycle changes (joiners, moves, offboarding) and manage core processes (benefits, leave, contracts, references).
Providing Frontline People Advisory: Act as the first point of contact for Monzonaut queries and support EU Managers in navigating standard employee relations (ER) issues (e.g., performance, absence, grievances).
Managing Local Policy & Compliance: Develop and localise People policies and procedures, ensuring ongoing compliance with local EU jurisdictions and standards.
Monitoring Legislative Change: Proactively stay informed of legislative changes and industry trends, making recommendations for policy and process adaptation across the EU.
Designing & Improving Core Processes: Collaborate with the wider People Operations team to design, re-work, and continuously improve core people processes for the expanding EU structure.
Overseeing Data Integrity and Compliance: Proactively analyse and audit People data to ensure accuracy and completeness within people systems.
Supporting Project Execution: Support People-wide projects across all functions (Reward, Hiring, etc.).
Administering Learning & Development and Regulatory Training: Manage the administration and roll-out of local mandatory and regulatory training programs across EU jurisdictions.

🤩 We’d love to hear from you if…

You have experience working across different EU jurisdictions
You're excited by the opportunity to contribute to building EU-relevant people policies and processes, ensuring compliance and a great experience for our Monzonauts as we grow.
You have great prioritisation skills. We deal with a high volume of queries and tasks each day with varying levels of importance and different service level agreements (SLAs) to meet.
You have great attention to detail. We’re making system changes and issuing contracts and reference letters which have to be right first time.
You have strong communication skills. We’re the first point of contact to our Monzonauts for all things People related and provide a delightful experience.

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you!

🙌What’s in it for you

💰€40,000 - €48,000 ➕share options.

📍This role will have a hybrid working model, based in our Dublin office 2 - 3 days a week.

⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.

🏝 Annual Leave - 34 days including public holidays (24 holiday days + 10 public holidays)

📚€1,200 learning budget each year to use on books, training courses and conferences.

🏥Private healthcare scheme

💰Pension scheme: the minimum contribution is 4% and Monzo matches any additional contributions that you make up to a maximum of 6%

💛Wellbeing benefits: financial education, women’s and men’s health support, mental health benefits, including coaching and counselling

🌈 The application journey has 4 key steps

Video Call with Recruiter (30 minutes)
Video Call with Hiring Manager (30 minutes)
A round of Technical and Behavioural Interviews (60 minutes and 45 minutes)
A final call with Hiring Manager (30 mins)

This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible!

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to business-hiring@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

People Operations Associate, EU

Benefits

Job Description