Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

HR Function

Management Level

Senior Associate

Job Description & Summary

The People Solutions - HR Senior Associate plays a pivotal role in shaping and driving the success of the People Solutions team within People & Culture. The role is central to guiding and supporting the team in delivering high-quality HR services, ensuring operational excellence and fostering a positive employee experience. You will oversee day-to-day activities, manage workload distribution, and provide hands-on support to ensure efficient and consistent service delivery. Strong leadership and relationship management is crucial in ensuring HR operations are efficient, innovative, and aligned with organisational goals.

You’ll thrive in a fast-paced environment where adaptability is essential. Whether you’re streamlining processes or advising on operational activities and initiatives, your work will directly contribute to a positive, inclusive and high-performing workplace.

You’ll partner closely with stakeholders across the business, to deliver proactive and solution focused HR services. This role requires an individual with a strong foundation in HR principles and practices, exceptional analytical skills, and the ability to influence and collaborate across various levels of the firm. The successful candidate will be able to adapt to the evolving needs of the business and contributing to a positive employee experience and working environment.

Key Responsibilities:

Support People Solutions HR operations management ensuring workloads are effectively allocated and managed to meet deadlines and business requirements. Promote a balanced and well-organised work environment to maximise team productivity and morale.

Effectively delegate tasks to team members, ensuring clear ownership, balanced workloads, managing queues and timely delivery of tasks.

Proactively support the management team in the delivery of a high standard employee experience across all People Solutions operations.

Monitor and uphold service excellence ensuring KPI’s and Service Delivery Targets are consistently met and in line with high-quality standards.

Ensure all team members are equipped, trained and empowered to deliver the required HR services, developing training plans and upskilling to ensure a consistent standard of knowledge across the team.

Support the ongoing development of junior team members by recognising their strengths, managing performance, and encouraging open and constructive feedback.

Act as a trusted advisor to the team, providing insights and guidance on complex HR matters and supporting the development of junior team members, building confidence and capability.

Promote team wellbeing while fostering a collaborative, innovative culture.

Collaborate with stakeholders/Centres of Excellence to deliver an excellent service delivery to them, understanding their needs and challenges.

Lead HR projects that drive efficiency, effectiveness and innovation across People Solutions.

Identify and implement process improvements, fostering a culture of continuous improvement and value creation.

Embrace emerging technologies, supporting the team in developing digital skills and capabilities and adopting new tools that enhance service delivery.

Support or manage other ad hoc tasks, projects or initiatives in the People & Culture team when they arise.

Actively seek to broaden understanding of the business and its strategic priorities, demonstrating curiosity and adaptability while contributing to the development and delivery of our people value proposition.

Experience and skills required

Diploma/Degree in Human Resources or related discipline with a minimum of 5 years relevant experience to include at least 3 years relevant team management experience.

Proven experienced in team leadership, coaching and workload management in a fast-paced environment

Strong working knowledge of employment laws and regulations

Excellent interpersonal and communication skills with the ability to influence and build relationships at all levels.

Proficiency in HR systems and MS Office Suite; experience with data analysis and reporting tools.

Ability to handle multiple priorities and perform in a dynamic environment.

Personal Attributes:

Strategic thinker with a problem-solving mindset.

High level of integrity and confidentiality in handling sensitive information.

Proactive and self-motivated with a strong sense of ownership and accountability.

Strong coaching skills, developing and upskilling teams

Commitment to continuous professional development and staying updated on HR trends.

Ability to constructively question the status quo and propose constructive and creative ideas to address observed gaps.

Unlock your potential with PwC Ireland

We believe that challenges are better solved together! We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of amazing teams encouraged to collaborate and innovate in a way that creates powerful solutions and makes a positive impact. This purpose-led work, and our continuous development and encouragement, will help unlock your potential and take your career to the next level.

Enjoy PwC’s perks

We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive employee benefits and flexibility programs that will help you thrive in work and life. Learn more about us at Life@PwC. (https://www.pwc.ie/careers-ie/life-at-pwc.html).

Being appreciated for being you

Our most valuable asset is our people and we grow stronger as we learn from one another. We are an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We believe this so much that we have signed up for the Business in the Community Elevate Pledge. (https://www.bitc.ie/the-leaders-group-on-sustainability/inclusive-workplace-pledge/)

You can learn more about our culture of belonging and explore our range of inclusive programmes, initiatives, employee resource groups and more at www.pwc.ie.

Avoid the confidence gap; you do not have to match all the listed requirements exactly to apply, we’d love to hear from you!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please email us for more information.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Communication, Confidential Information Handling, Conflict Resolution, Coordinating Staff, Creativity, Data Quality, Documentation Administration, Embracing Change, Emotional Regulation, Empathy, Employee Data Management, Employee Engagement Strategies, Employee Life Cycle, Employee Relations, Employee Terminations, HR Software, Human Resources (HR) Metrics, Human Resources (HR) Policies, Human Resources (HR) Service Delivery, Human Resources (HR) Shared Services, Human Resources Assistance {+ 11 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

People Solutions - Senior Associate (HR Operations - Team Lead)

Job Description