Job Description:

Customer Retention Consultant

Location: Dublin

Hybrid Role

Permanent

Full Time

We make health happen

At Bupa, our purpose is simple: helping people live longer, healthier, happier lives and making a better world. With no shareholders, our customers are our priority — and our people are empowered to make a real difference every day.

As a Customer Retention Consultant in our Dublin office, you’ll be part of a growing team focused on supporting our members across the European Economic Area (EEA). You’ll play a key role in helping customers stay with Bupa by understanding their needs, offering tailored solutions, and delivering exceptional service. If you’re passionate about people, problem-solving, and making health happen — this is the role for you.

Key Responsibilities

In this role, you’ll:

Proactively manage your assigned customer portfolio, focusing on retention, renewals, pricing discussions, and expansion opportunities.
Handle inbound and outbound calls with empathy and professionalism, identifying customer needs and offering solutions that meet them.
Resolve customer queries with care and confidence, ensuring satisfaction and loyalty.
Maintain accurate and up-to-date customer records in our management system.
Stay informed about our products and services to provide expert advice and consultative support.
Collaborate with the wider sales team to maximise retention results and drive customer engagement.
Uphold the highest standards of quality and compliance, in line with internal policies and regulatory requirements.

What We’re Looking For

We’re looking for someone who’s customer-focused, confident, and committed to delivering results. You’ll bring:

Fluency in English; additional European languages are a plus with a preference on French.
A proven track record of meeting and exceeding sales and service targets.
Strong interpersonal, communication, and influencing skills.
A proactive, self-motivated approach with excellent time management and organisational skills.
Experience working with high-value consumer products and high-net-worth customers.
A good understanding of European geography and time zones.
Previous experience in a multi-skilled, customer-facing role, ideally within a contact centre environment.

Relevant education in sales or related fields is useful but not essential — we value experience, drive, and potential.

Why Bupa

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with Sukoon), Egypt and Hong Kong (China) as well as regional offices in mainland Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.

Time Type:

Full time

Job Area:

Business Development

Locations:

Dublin - BG EEA