Our client is looking for a Community Operations Specialist II to join their team in Dublin, Ireland.

Duration - 11 months

Location - Ireland Hybrid (3 days in office)

Summary:

Integrations Operations team is responsible for building and scaling operations for emerging cross Global Operations critical new product launches like safety in the Metaverse or within the growing AI space. Those who join our team are very passionate about solving people’s issues and are strong advocates for the Meta community.

We are looking for a passionate data driven individual with project management experience in operations to join Integrations Operations to support the community and help foster a safe culture in emerging product spaces. This individual will also be responsible for delivering qualitative and quantitative insights into operations through policy improvements, protocol/operational guidance updates, and systems betterment to inform recommendations for improving the overall experience for the community.

Responsibilities

Lead weekly quality analysis for assigned workflows, translating precision/recall and error trends into corrective action plans with vendor partners and workflow owners
Own multi-vendor policy calibration sessions, aligning vendors on enforcement decisions and documenting outcomes
Improve operations by conducting RCAs and finding areas of opportunity to include providing key insights/trends such as policy violation prevalence and emerging abuse trends
Report project status, risks, and needs to cross-functional partners on regular cadence
Manage completion/progress of project timelines
Help build integrity and support operations from the ground up for new product launches, moving between both areas as each launch needs
Ensures product needs and priorities are met via calibration and alignment
Analyse data leveraging data tools like dashboards, excel, SQL
Write and maintain operational guidance and reviewer-facing protocols, translating policy updates into clear, actionable instructions for vendor review teams
Own policy-side coverage for assigned workflows: identify policy gaps, draft guidance for grey-area and edge cases, and drive clarifications to closure with the policy team
Develop and iterate LLM prompts for AI-assisted review, measuring precision/recall impact and driving improvements cycle over cycle
Build and maintain golden/validation sets used to benchmark automated detection and AI-assisted review qualit

Requirements

Top Required Skills

Prior project management and ops support experience
Strong written communication, able to turn ambiguous policy into unambiguous reviewer instructions
Proficient in data tools, advanced Excel skills
Experience configuring operational workflows and running QA testing
Escalation management experience
Prior experience working with cross-functional partners

Top Nice to Have Skills

Prior experience with content or community moderation
Experience with data analysis and interpreting operational metrics (SQL is a plus)
Experience leveraging AI tools
Experience writing or iterating on LLM prompts and evaluating model output quality

Critical Soft Skills

Ability to work in a fast paced, often high pressured environment
Passion for user integrity and safety
Time management skills
Effective communication
Strong critical thinking and problem solving

Benefits

Competitive salary
Healthcare contribution and inclusion in company pension scheme
Work laptop and phone
25 days annual leave (pro-rata) plus paid bank holidays
Expanding workforce with potential for career progression for top performers

Community Operations Specialist II

Benefits

Job Description