Box Office and Front of House Assistant

Overview of IFI

The Irish Film Institute is Ireland’s national cultural institution for film. At the IFI’s historic home in Eustace Street, Temple Bar, our diverse audiences and loyal members enjoy our 3 cinemas, IFI Irish Film Archive’s research and access facilities, IFI Film Shop and IFI Café Bar, and our four digital streaming platforms: IFI@Home; IFI Archive Player; IFI@Schools; IFI International.

The IFI has developed strategic objectives around five core activities:

EXHIBIT- Providing audiences throughout Ireland with access to the finest independent, Irish and international cinema
PRESERVE - Preserving and promoting Ireland’s moving image heritage through the IFI Irish Film Archive
EDUCATE - Providing opportunities for audiences of all ages and backgrounds to learn and critically engage with film through IFI Education
INNOVATE - Using new and emerging technologies to enhance audience engagement, operations and processes, while exploring opportunities for expansion
PEOPLE - Always considering audiences, artists and IFI staff as the triad at the heart of all decision-making regarding what we do and how we do it.

Role Overview

Contract: 2-year fixed term, casual contract. Starting hourly rate for the position is €14.30. Progression is based on performance.

Reporting to: IFI Senior Venue Operations Manager

Key Relationships: IFI Box Office, IFI Operations Director, IFI Marketing Team, IFI Projection, IFI Development Team

Benefits: Free cinema tickets, bike to work scheme, café discounts, enhanced sick pay, film store discount, pension scheme. Please see our jobs page here for further details on benefits available to our staff members.

The IFI Box Office and Front of House Assistant key tasks and responsibilities are to ensure that cinema audiences, members and visitors, have the best possible experience when they visit the IFI; that all customers and clients are treated with courtesy and respect and helped with directions and any queries they may have; all sales policies are adhered to, tech requirements for panel discussions & Q&A screenings are consistently met, agreed security procedures are observed at all times; and that health and safety procedures and regulations are strictly adhered to.

Experience and Knowledge Required

• Experience of working in a sales environment. Following ticket sales procedures and encouraging Membership sales.

• Proven experience and success working in customer-focused environments and a passion for exemplary customer service.

• Ability to carry out Front of House procedures and present new ideas for presentation and customer experience.

• Ability to proactively engage as a member of a team, maintaining high levels of courtesy and ensuring tasks are carried out in a timely and efficient manner.

Person Specification

• Ability to work under pressure and to coinciding deadlines.

• Enthusiasm, flexibility, excellent interpersonal and communication skills, ability to work independently, but most importantly as a team.

• Passion for film or interest in promoting arts and culture is highly desirable.

Key Skills Required

• Advanced Microsoft Office (Outlook, Word, Excel) – Essential

• Box Office Systems – Preferable

All applications will be treated as strictly confidential. The IFI is an Equal Opportunities Employer and we welcome applications from all communities. Should you require assistance in any part of your application process, please do not hesitate to get in touch, and all reasonable efforts will be made to facilitate your application journey.

IFI is principally funded by the Arts Council.

Box Office and Front of House Assistant

Benefits

Job Description