Want to help us help others? We’re hiring!

GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010.

Join us! The GoFundMe team is searching for a skilled and passionate Analyst I to join our global Trust & Safety team. In this dynamic role, you will be required to operate at an impeccable level of consistency while mastering new techniques and technologies to ensure GoFundMe remains a safe place to give and receive donations online.

Trust & Safety is an integral part of GoFundMe's business. It drives growth, builds and nurtures our brand, and ensures that we always do the right thing by our customers. We are at the front line of GoFundMe’s efforts to protect donors, fundraiser organizers, beneficiaries, and our company from financial crimes and abuse. As a member of the Customer Due Diligence (CDD) team, you will be responsible for providing high-quality email support to ensure the authenticity of fundraisers, campaign organizers, and beneficiaries, as well as analyzing fundraisers for fraud and money laundering schemes, verifying identities and Know Your Customer/Business (KYC/B) information, and enforcing compliance with relevant laws and regulations.

The Job

Provide high-quality email and occasional phone support to customers and other stakeholders to ensure fundraiser authenticity and safe delivery of funds for beneficiaries.
Evaluate fundraiser and account attributes for unusual activity and escalate identified risks for final determination and/or next steps.
Conduct KYC and CDD reviews on individuals to support escalation pathways to the EDD team for enhanced due diligence; focusing on identity verification, sanctions and watchlist screening, Politically Exposed Person(s), Counter-Terrorism Financing, and financial crimes.
Conduct onboarding due diligence and KYB reviews on organizations, including but not limited to, identity verification and watchlist management, to ensure entities comply with our Terms of Service and applicable laws and regulations.
Collect and analyze information on an organization’s governance, operations, and financial performance.
Work cross-functionally with Payments Risk, Content Risk, Legal, Customer Care, the Compliance program, Product, and others to ensure fundraisers on GoFundMe are legitimate and donations are delivered to the correct parties.
Field questions connected to customer due diligence from internal partners.
Develop a deep understanding of risk-related issues experienced on the platform.

You

Bachelor’s degree or equivalent experience preferred.
1-3 years experience working in the payments or compliance industry, with knowledge of merchant processing behaviors.
In-depth knowledge of global customer due diligence, AML, CTF, sanctions, beneficial ownership requirements, Know Your Customer standards, and how these apply for a merchant and the wider financial ecosystem.
Passionate about staying current on regulatory changes, industry guidance, and card scheme compliance.
Excel in individual performance metrics to adhere to Service Level Agreements and maintain strong quality standards, while contributing to improving the team’s operational performance.
Ability to work with ambiguity, thrive in a dynamic environment with shifting priorities and quickly adapt to process and policy changes.
Empathetic with a strong customer-centric mindset.
Work well with a distributed global workforce and confidently maintain communication while working autonomously in a remote or hybrid environment.
Ambitious self-starter with excellent attention to detail.
Fast learner, with initiative and follow through without sacrificing quality.
Strong performer, able to meet deadlines while balancing different priorities.
Communicate clearly and concisely both orally and in writing, with C1 English proficiency.
Inquisitive with a solution-oriented mindset.
Exemplify company core values and embody team culture.
Adaptable to structured schedules and resilience in covering holiday shifts as part of regular operations.

Why you’ll love it here

Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
Community Engagement: Make a difference through our volunteering program.

We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘24 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.

Analyst I, CDD

Benefits

Job Description