Position Description

Customer Solutions includes all of ESB’s retail businesses in Ireland and Great Britain, including Electric Ireland, So Energy, Electric Ireland Superhomes, ESB SES, ESB ecars, and ESB Telecoms. Within Customer Solutions, Electric Ireland supplies competitive electricity, gas, and energy services across Ireland and is one of the country’s leading energy providers. Customer Solutions is committed to delivering value, innovation, and sustainability, supporting customers on their journey toward smarter energy use and a net zero future. 

This role involves working closely with the Customer Solutions Governance Manager in supporting the business managers and process owners, across all areas of Customer Solutions, to maintain a robust governance and control framework.

This is an exciting and impactful opportunity to work with dynamic, commercial, and customer-focused teams at a transformative time — where sustainability, innovation, and customer empowerment are at the heart of the business. 

Key Responsibilities

Support the delivery of Customer Solutions key quarterly and annual governance, risk management and compliance reporting requirements.
Support and challenge business managers in their quarterly assessment to ensure key processes, risks and associated control activities are identified, operating and appropriate evidence-based sign offs are in place.
Champion governance and a culture of good governance across Customer Solutions, including providing advice and input in matters of governance and compliance.
Support the completion of control reviews, audits and risk assessments including the implementation of recommendations to enhance control environment.
Support the coordination of other miscellaneous governance activities as required.
Delivery of continuous improvement initiatives and projects with the governance function.

Experience and Qualifications

Essential

Third level qualification (preferably in Business or Finance)
Minimum 5 years’ experience in a Governance, Risk or Compliance role
Excellent understanding of best practice Governance, Risk and Compliance
Strong auditing skills, ability to identify issues, root causes and corrective actions
Strong stakeholder management skills
Excellent communication skills
Highly motivated – able to work on own initiative and as part of a team

Desirable

A GRC related qualification
Process improvement experience

Location

This position will be based in Swift Square, Santry.

ESB is committed to smart working – combining digital tools with a culture of trust and empowerment to enable flexible ways of working. The successful candidate may work flexibly within their jurisdiction with attendance at the workplace for in-person collaboration on at least two anchor days per week. All smart working arrangements are subject to manager approval and ongoing review, based on the operational requirements of the role, the team, and the individual.

Reporting To

Governance manager, Customer Solutions

Why Work with Us?

Opportunity to lead Ireland’s transition to net zero carbon future
Career development through mentoring and training
Corporate Social Responsibility Opportunities
Sports and Social Clubs
Networking opportunities
Credit Union
Generous Pension
Access to staff well-being programmes
Generous parental leave entitlements
Strong values-based and inclusive culture
Strong commitment to diversity, equity and inclusion
Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted

Salary

€57,900 - €68,100

Closing Date

24th November 2025

Your application will be held in reserve for 6 months should you be suitable for the role.

Governance Analyst

Benefits

Job Description