Senior Client Service Advisor

12 Month Fixed Term Contract (Maternity Cover)

Are you energetic, self-motivated and ready to face a new challenge? Do you have general insurance knowledge and experience with commercial clients? This might be the role for you.

This is a hybrid role, with the flexibility to work both from home and from our Shannon office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Commercial Risk Solutions is currently looking to recruit an experienced and enthusiastic Senior Client Service Advisor to join our busy Shannon team. Reporting to the Account Director, the Senior Client Service Advisor will be responsible for client servicing of a range of National and Consumer accounts, with an ability to work as part of a team.

Main responsibilities will include:

Managing a portfolio of varied businesses within a busy and pro-active broking environment
Handling clients’ renewals from start to finish, assisting with mid-term alterations, dealing with general day to day client and carrier queries and administrative duties pertaining to same
Providing support to our designated claims team in the handling of insurance claims
Providing assistance as required to colleagues across a range of general lines products
Reviewing policy wording
Building strong relationships with clients, underwriters and colleagues through the delivery of a market leading service
Securing and retaining clients by providing an excellent service
Assisting the Shannon team and other Aon colleagues to continually deliver an excellent service
Participation in campaigns and sales initiatives to target new clients
Expanding and sharing knowledge and capabilities
Maintaining the utmost standards of compliance and adherence to broking best-practice
Following all management audit requirements
Other duties that may arise as the business requires.

How this opportunity is different

The Senior Client Service Advisor will have the chance to work for one of the biggest insurance broker services globally, facing and dealing with high level skills of clients in a wide range of different industries, such as construction, real estate, manufacturing, tech, telecommunication and many more. Working in a commercial environment, you will be supported by a similar minded professional individuals and motivated dynamic team.

Skills and experience that will lead to success

Few years of relevant commercial broking experience
Comply, on an ongoing basis, with the minimum competency requirements laid down by the Central Bank, including but not limited to:
To be CIP qualified (minimum) Progress to ACII (desirable)
Meet the Central Bank Fitness & Probity standards
Provide evidence of compliance with maintaining CPD hours (min 2 year)
Strong knowledge across a range of General insurance products
Ability to communicate effectively with clients, insurers and colleagues
Excellent organizational and administrative skills with ability to work to strict deadlines
Teammate with the ability to work on own initiative
Ability to prioritize workload and deliver on objectives
Display a solid devotion to customer contentment and meticulous attention to detail
Proficient in Microsoft platforms i.e. Word, Excel and PowerPoint
Previous applied relay experience would be an advantage but not necessary.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

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Senior Client Service Advisor

Benefits

Job Description