A key TEKenable client is seeking an experienced IT Support Manager to join an established organisation. Initially, the successful candidate will take the lead in managing internal IT support for a team of over 50 employees, while also overseeing relationships with external IT managed service providers and other technology vendors. The IT Support Manager will guide a team dedicated to maintaining smooth and efficient IT operations, resolving technical issues, and managing the day‑to‑day performance of the IT network.

Key Responsibilities:

IT Operations:

Provide tier 1 support for the IT network, addressing user issues and troubleshooting problems along with the current IT Managed Services solution provider.
Manage and maintain the Office 365 environment, including user account setup, permissions, and security.
Assist with the installation, configuration, and maintenance of hardware and software systems.
Manage and support the ongoing development, maintenance and deployment of our platform built on MS Dynamics.

Network Administration:

Oversee the day-to-day operations of the IT network, ensuring its reliability and efficiency.
Implement and manage firewall and anti-virus/malware defences to protect the network from security threats.
Conduct regular security audits and vulnerability assessments.

Microsoft SharePoint and Digital Transformation:

Manage SharePoint installations, configurations, and maintenance.
Support digital transformation initiatives, leveraging technologies to improve business processes.
Manage PowerPages and MS Dynamics solutions to enhance user productivity and business efficiency.

Cyber Security:

Develop and enforce cyber security policies and procedures.
Monitor the network for security breaches and respond to incidents promptly.
Stay updated on the latest cyber security trends and threats.

Additional Responsibilities:

Maintain and update the organisation’s WordPress site.
Provide support for Azure cloud services and other digital platforms.
Utilise programming skills (Java and other languages) to support various IT projects.

Proven experience as an IT Support Manager, Systems Analyst, System Administrator, IT Project Manager or similar.
Strong knowledge of network administration and support.
Proficiency in managing Office 365 environments.
Experience with SharePoint installations and configurations.
Familiarity with PowerPages, MS Dynamics, Azure, and WordPress.
Understanding of cyber security principles and practices.
Knowledge of Java and other programming languages is an advantage.
Strong problem-solving skills and the ability to troubleshoot complex issues.
Excellent communication and interpersonal skills.
Self-starter with the ability to work independently and as part of a team.

Educational Qualifications:

Bachelor’s degree in Computer Systems, Information Technology, or a related field.
Relevant certifications such as CompTIA Network+, Microsoft Certified: Azure Administrator, or similar.

Competitive salary and benefits package.
Opportunities for professional development and training.
Dynamic and supportive working environment.
Employee Assistance Programme.
Subsidised Gym membership.
Flexible working arrangements.

IT Support Manager (Office 365, MS Dynamics)

Benefits

Job Description