By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

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Motor Claims Hanlder

Key roles

This position is within the Motor Division and will include both the desk-top administration, investigation, and negotiation of a portfolio of motor claims and the handling of complaints, on behalf of a key motor client.

Specific responsibilities (including but not limited to)

Under the overall direction of the Supervisor and working in collaboration with claim support colleagues and fellow motor claims handlers (as appropriate) the Agent’s responsibilities may include:

Proactive end to end management of a portfolio of 150+ motor and casualty files with specific closure and quality targets

Previous complaint handling experience would be advantageous together with familiarity of the CPC requirements

Desktop Liability investigation and determination

Proactive investigation and settlement of claims in expedient and compliant manner

Management of suppliers/vendors

Provide an excellent customer service to our client

Work as part of a team, liaising with the client and other departments

Represent the business in a professional and positive manner at all times

Maintain a positive attitude when faced with challenging circumstances and changing business needs

Be flexible with time and willing to get involved in other areas of the business as requested by management, including travelling to other locations if necessary

Qualifications/skills

APA qualification in insurance

Experience handling motor and/or casualty claims is essential

Decision making skills and sound numeric skills required

High level interpersonal and communication (verbal/written) skills

Experience working in a dynamic environment

General insurance background a distinct advantage

Highly motivated, proactive and with excellent influential skills to influence both internally and externally

Possess excellent communication skills, both written and verbal

Problem solving ability

Customer orientated and displays a willingness to meet and understand customer’s needs

Demonstrate excellent attention to detail and accuracy

Possess excellent negotiating skills

Experience

A basic knowledge of Motor Claims classifications or Motor Policies and processes is a distinct advantage. The successful candidate will have worked previously/currently in a Motor FNOL environment, with a demonstrable ability to be flexible, able to adapt to changing requirements and willing to learn.

Completion of the Sedgwick Motor Accelerant Program is essential.

Must have experience working in a pressurized environment with deadlines with a full understanding of market agreements / developments and quantum

Benefits of working for Sedgwick in Ireland

Bike to Work Scheme

Tax Saver Travel Scheme

Discounted onsite Gym Membership (Dublin 4)

Discounted onsite Montessori (Dublin 4)

EAP – Employee Assistance Programme

Health Insurance Scheme

Life Cover

PHI – Permanent Health Insurance

Exams & Professional Membership Fees

Professional and personal development opportunities

Sedgwick Ireland is regulated by the Central Bank of Ireland (CBI). This role is subject to the Minimum Competency Code (MCC) as set out by the CBI. This code sets out the minimum professional standard for any person providing certain financial services, in particular when dealing with consumers. This role is classified as a Controlled function (CF5) and is subject to Fitness and Probity Standards, including the requirements outlined in the Individual Accountability Framework Act 2023. Successful candidates will receive training in relation to all regulatory requirements applicable to them. 

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

Motor Claims Hanlder

Benefits

Job Description