A fantastic opportunity has arisen here at Service Express! We are seeking an additional Field Service Engineer in the Dublin area to join our forward thinking employee focused organisation.

This is a full time onsite position, where you will be working as part of a small team to provide a full installation, maintenance, and repair service to a key customer within the financial services industry. Travel to some other sites may be required so we offer you a car allowance or an electric car!

We are looking for Engineers who are multivendor skilled. Not only will you be a skilled engineer, you will be able to build good relationships with your fellow onsite engineers and data centre employees to ensure a high level of customer satisfaction is maintained.

Are you someone who…

Thrives on helping others?
Enjoys solving challenging technical problems?
Is passionate about working hands-on with computer hardware?
Feels energized in a collaborative team environment?

This role requires driving to different customer sites throughout Ireland for assigned service calls. You will use your own vehicle, we pay your car allowance and be reimbursed for travel expenses.

What you’ll do:

Customer Service

Perform maintenance and repairs on data center hardware, including mid-to-high-end servers and storage devices
Travel to customer sites to troubleshoot and resolve technical issues
Provide exceptional service by responding quickly and efficiently to customer needs
Communicate with confidence to ensure customers feel supported and their concerns are addressed
Identify and proactively escalate potential technical issues
Assist with data center relocations and inventory audits

Technical Knowledge

Interpret maintenance manuals and collaborate with engineers to resolve complex issues
Troubleshoot technical problems efficiently while managing multiple tasks
Stay updated on industry advancements through training and certification programs
Serve as a technical expert during sales calls when needed
Document and share resolutions to improve team knowledge and efficiency

Account Management

Prepare thorough audits and maintain documentation of service calls
Proactively analyze and prepare for service calls to ensure quick and effective solutions
Maintain accurate records of service activities, expenses, and customer interactions
Collaborate with internal teams including purchasing, operations, and sales

What we’re looking for:

Strong troubleshooting skills with at least a basic knowledge of computer hardware - Any vendor, not specific to IBM
Someone who is looking to learn and open to cross training
Availability for on-call rotation to support customer needs
Prior field service experience is a plus but not required
A+ and/or Server Plus certifications preferred but not required
Ability to lift up to 50 lbs and perform physical tasks such as bending, kneeling, and reaching

What we offer you:

Comprehensive training program – we hire the will and train the skill!
€60,000 - €75,000 based on experience
Access to best-in-class support teams
Opportunities for personal growth & career advancement
Paid volunteer hours
On-call 1 in 3 weeks, standby rates total additional €4,000 - €5,000 per annum
Onsite and remote work
Overtime
Private healthcare scheme

Service Express is an equal opportunity employer. Authorization to work in the country you are applying to is a precondition of employment. Service Express does not sponsor applicants for work visas.

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Field Service Engineer

Benefits

Job Description