Overview

Purpose of the role
The Sales Assistant delivers exceptional customer experience, supports store
operations, and contributes to commercial performance by executing daily
routines and assigned duties, and embodying Guess brand standards.
The GUESS standing
• Well-groomed and natural appearance.
• Warm and welcoming attitude.
• Open and calm posture.
• Professional attitude.

Responsibilities

Key responsibilities
• Warmly welcome customers, assist in product discovery, provide fitting
room support and provide efficient service at the cash wrap.
• Execute day plans and participate in daily team briefings to understand
priorities, complete selling and non-selling tasks on time, and maintain store
organization.
• Follow VM and operational guidelines and support zoning execution to
maintain a customer‑ready sales floor.
• Recommend products, support UPT and ATV goals, and apply customer
communication guidelines and product knowledge during the sales process
effectively.
• Collaborate with teammates and cross‑functional partners to ensure
smooth store operations.
GUESS?, Europe
Talent Acquisition Dept
Job Description
• Demonstrates reliability and professionalism by consistently adhering to
scheduled working hours and maintaining excellent punctuality.
• Actively seek and apply feedback from Store Managers and teammates to
improve selling behaviors and customer interactions.

Qualifications

Job Requirements
• Education: High school diploma or equivalent.
• Experience: 0–2 years (Entry Level).
• Scheduled shifts may require standing during working hours and week
end days.
• Good knowledge of English is an asset.
• Basic computer skills required.
Competencies (used for interview guidelines)
1. Customer Centricity & Brand Experience
Welcomes every customer warmly, asks questions to identify needs, supports
fitting room assistance, explains products clearly, and maintains all areas to
Guess brand standards.
Demonstrate skills: Empathy and Proactivity.
2. Planning, Organization & Performance Delivery
Follows day plans, stays organized during busy hours, adjusts when priorities
change, understands basic KPIs, and helps maintain the store’s operational
rhythm.
Demonstrate skills: Organization & Time Management.
3. Leading & Developing Others / Team Spirit
Communicates transparently and politely, supports teammates during peak
times, contributes to team coordination, and follows Guess values.
Demonstrate skills: Teamwork & Collaboration.
GUESS?, Europe
Talent Acquisition Dept
Job Description
4. Operational Excellence & Agility
Completes routines on time, follows VM and operational training, adapts calmly
during busy traffic, keeps stockroom organized, and maintains a
customer‑ready sales floor.
Demonstrate skills: Adaptability.
5. P&L Ownership & Personal Accountability
Takes responsibility for performance, maintains discipline in routines, supports
KPIs through accurate processes, communicates respectfully, and takes
initiative to solve simple problems.
Demonstrate skills: Accountability.
6. Sales & Commercial Execution
Recommends products, encourages try‑ons, suggests additional items to
increase UPT, uses product knowledge effectively, and supports conversion and
ATV targets.
Demonstrate skills: Persuasive communication.
7. Cross‑Functional Commercial Partnership
Cooperates with colleagues, shares customer insights with stakeholders, and
proactively communicates store needs to prevent disruptions.
Demonstrate skills: Cross-team communication.

Full Time Sales Associate

Job Description