Electronic Health Record Stream Lead – Business

Location: Swift Square One
Job type: Fixed Term

Overview of role:

Reporting to the EHR Director of Implementation and accountable to the EHR Steering Group, the EHR Stream Lead provides the functional, integrated, business workflow leadership between the relevant modules and systems for the EHR deployment across the healthcare organisations that constitute UPMC Ireland. You will have strong credibility across your programme area and oversee the work and risk-management within your allocated workstreams. You will be responsible for problem-solving and making all necessary operating decisions within your workstreams by driving collaboration and the building of consensus with the business. You will report and obtain approval for the design, build, test and deployment of your EHR components via your relevant design board and participate as a key member and influencer in the EHR programme senior management team. You will oversee the revenue cycle, supply chain management and finance workstreams and associated capabilities. You must be able to plan, communicate, co-ordinate and network effectively. You must also be highly organised and able to apply risk assessment alongside digital transformation management principles and processes. You participate in the development and communication of the vision, strategy, and objectives for the EHR program, ensuring optimal user experience within the available capabilities and stakeholder buy-in. You will serve as a key point of contact for stakeholders, providing regular updates and reports on your stream’s program status and progress

Primary Duties and Responsibilities:

You will have operational responsibility for delivering the new EHR Business Stream within UPMC Ireland. You will implement the programme within the project scope and governance, including identification of your stream’s stakeholders. You will establish your project team and allocate responsibilities. You will collaborate with the in-situ Information Technology and Clinical Informatics (IT/CI) teams.
For the business capabilities to be deployed, you will be responsible for the end-user experience, the program plan, milestone tracking and reporting project status/issues, risks and benefits. You will lead the decision-making process towards the resolution of issues impacting milestone achievements.

Specific Accountabilities
Project Planning and management
With the Programme Lead and Workstream leads:

Develop an overall Stream and Workstream project plans (including schedules, scope, and desired outcomes) for approval by the Programme SMT and associated senior governance fora.
Manage, report, and escalate issues and risks as appropriate to the Programme SMT and vendors
Report, qualify, quantify and outline the delivery plan by the business for expected benefits from the deployment of the EHR
Develop lessons learned at the end of each phase and at the end of the project.
Project Execution
Lead and drive the deployment of all MEDITECH Expanse modules and associated 3rd party capabilities to all applicable UPMC sites including four hospitals and two joint-ventures
The deployment will include many of the following components (the list is not exhaustive):
Design – Optimal standardization and documentation of business processes enabled and supported by the new EHR for an optimal user experience within the capabilities available
Design - Identification of new or the updating of existing UPMC-wide and site-specific policies and standard operating procedures
Change management and adoption by business users and their colleagues
Application build and configuration
Identification of statutory, management and operational reporting and business intelligence requirements
Identification of optimal peripheral estate capabilities required to support the effective deployment and utilisation of the EHR
Development and execution of application test plans for functional, reporting, integration and other EHR capabilities
Establish new-user training requirements and advise on the schedule of training periods across sites
Development and execution of relevant training content
Development, execution and tracking of communication plans to stakeholders as part of a wider communication plan
Development of a comprehensive transfer of knowledge and associated assets (e.g. testing, training and configuration materials) to the BAU team
Software deployment including post go-live support and optimization
Liaise with suppliers to support the objectives, above

Portfolio Management

Manage competing resource requirements across multiple workstreams
Align and support workstreams and resources through scheduling, hiring, or contracting work as appropriate.
Provide the Programme Lead and Programme SMT with status reports on a Workstream and Stream basis.

Qualifications & Experience:

Qualifications

Candidates should have an undergraduate degree and considerable digital healthcare deployment experience.
Candidates should have a project management designation (PMP, Prince2, graduate certificate in project management or equivalent experience).
Candidates should have 2 or more years’ experience managing multiple projects and 5 or more years’ experience as a project manager.

Preferred Qualifications

Candidates with experience leading deployment of HIS/CIS systems (preferably MEDITECH, but not excluding EPIC, Oracle Health et al.)
Business designation and background in the healthcare delivery industry.

Equal Opportunity Statement and Benefits

UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues.

Compensation – Competitive pay for the work employees do – base pay, performance related pay and premium pay where applicable.

Benefits – Fully paid maternity and paternity leave for new parents. Competitive Pension Plan, company funded Death in Service Benefit x 3 times. Critical Illness cover for all employees up to the age of 66.

Performance and Recognition – Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme.

Work-Life Balance – Enhanced annual leave up to a maximum of 27 days. Flexible working opportunities to support you to work around external family commitments.

Development and Career Opportunities – Opportunities for each employee to reach their career goals through continued learning and/or advancement.

About UPMC

UPMC is a renowned multinational academic medical centre committed to delivering people-focused care that’s close to home. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC shapes the future of health through clinical and technological innovation, research and education. UPMC expands its expertise globally, bringing world-class care across continents through its UPMC International division — an owned and operated network of hospitals and ambulatory care centres in Italy, Ireland and Croatia. UPMC International brings new access to the signature specialty services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to more people in more places around the world.

In Ireland UPMC has provided high-quality healthcare in the South East since 2006. UPMC’s operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and Mayo. UPMC has also established a nationwide Concussion Network. UPMC's Global Technology Operation Centre is based in Kilkenny.

Electronic Health Record Stream Lead – Business

Benefits

Job Description