Your mission

Award-Winning Contact Centre | On-Site | OTE €34,000

Join FMI’s award-winning Contact Centre team and build your career in customer service and sales.

We are looking for confident, customer-focused people who can build rapport, understand customer needs and recommend the right solutions in a regulated and compliant manner. You will support new and existing customers by phone while working towards service, quality, compliance and sales targets.

This is a fully on-site role and is not available on a remote or hybrid basis.

What We Offer

Base salary of €29,432pa
OTE of approximately €34,000pa
Weekly pay
Monthly commission and performance incentives
Full training, coaching and ongoing development
Supportive, high-performing team environment

Hours and Roster

40 hours per week
Predominantly Monday to Friday
One Saturday per month, with a day off during the week

Shifts rostered between:

Monday–Friday: 8.00am–8.00pm
Saturday: 9.00am–5.30pm

Your profile

What You Will Do

Handle inbound & outbound calls with new and existing customers
Make every interaction one customers remember for the right reasons
Spot the right moments to recommend products that genuinely help
Hit your targets across service, quality, compliance, and sales
Keep every conversation compliant and above board
Follow call guides while keeping every conversation genuine and engaging
Turn objections into conversations, and stay cool under pressure

What You Will Bring

A confident and engaging telephone manner.
Strong communication and active listening skills.
A genuine passion for helping customers.
A positive, resilient and target-focused attitude.
The ability to build rapport and trust quickly.
Basic IT skills + confidence learning new systems
Contact centre or sales experience is a bonus, not a must — full training provided

Ready to develop your skills and increase your earning potential? Apply today and join FMI.

INDHP

Why us?

At FMI, people are at the centre of how we operate. We believe in treating employees with respect, providing clear communication, and creating an environment where individuals feel supported and valued in their work.

We invest in our teams through structured training, ongoing development, and opportunities to build skills that are transferable across roles and campaigns. Many of our employees grow within the business, moving into new roles or taking on additional responsibility over time.

FMI promotes an inclusive and collaborative culture where diversity is respected, teamwork is encouraged, and effort is recognised. If you are looking to build your career with a business that values professionalism, development, and long-term relationships, FMI is a place where you can do that.

About us

FMI is a diverse business specialising in Field Management, Brand Management and Distribution and Contact Centre services across multiple sectors including FMCG, Drinks, Utilities, Telco, and Government. Our teams have been representing leading brands in Ireland for over 30 years.

We value our employees and help them grow through training and development opportunities. Our onboarding process sets you up for success, whether you're based in Dublin, Belfast, or out in the field. If you're passionate and enthusiastic about your career, FMI is the place for you.

Sales and Retention Advisor - (On-site) Dundrum Business Park

Benefits

Job Description