Shift Pattern

This is a 24H contract. The first 16 hours will be on a fixed pattern as below:

Week 1
Monday Wednesday Thursday Saturday
05:00 - 09:00 18:15 - 22:15 18:15 - 22:15 05:00 - 09:00

Week 2
Monday Tuesday Wed Thursday
05:00 - 09:00 05:00 - 09:00 18:15 - 22:15 18:15 - 22:15

Week 3
Monday Wednesday Thursday Saturday
05:00 - 09:00 18:15 - 22:15 18:15 - 22:15 05:00 - 09:00

Week 4
Sunday Tuesday Thursday Friday
06:00 - 10:00 06:00 10:00 05:00 09:00 18:15 22:15

Purpose

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

Key Accountabilities

The Key Accountabilities describe the activities you will do within your role:

Customer

Create an exceptional customer experience by proactively serving our customers and role modelling the service behaviours
Always put the customer first and prioritise customer before task
Deliver an inspiring shopping environment for our customers through excellent standards of product presentation and availability
Involvement in Plan A activity to support store and local community initiatives

Selling

Sell confidently to customers using your knowledge of products and services to sell more in store and through all digital channels
Ask questions to understand the needs of the customer and actively offer personal recommendations and suggestions
Actively take part in store events to achieve selling targets.
Create selling opportunities at all service points

Store

Understand the store business priorities and play your part to improving the store performance
Follow safe and legal working practices
Make every penny count by working productively and minimise losses throughout the store
Deliver all key activity and operational processes within your areas of responsibility and look for opportunities to work efficiently and continuously improve

Team

Adapt and work flexibly across the store and remove support your colleagues to meet customer and business needs
Own your personal development, continuing to look for opportunities to grow your knowledge
Share your knowledge and experience with your colleagues to encourage and support their learning and development and promote the performance of the team

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team.

Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working.

Retail: The sweeping innovations we’re rolling out at M&S will define a new era of retail. And we want you to help us introduce them to our customers. There’s never been a more exciting time to join M&S!

We’ve embarked on a business transformation and are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world – and surprising every single customer with reasons to shop in our stores and online - day in, day out.

By embracing our digital tools to enhance the customer experience and remaining adaptable – both to the needs of our customers and our retail business – you’ll live and breathe our approach to sales and service and will ensure every time is just as special as the next.

Sales Advisor - Mary Street - Operations

Job Description