At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

About us

Iron Mountain's digital scanning business provides leading-edge solutions engineered to transform physical records into accessible and secure digital information. Our expertise encompasses the meticulous conversion of paper documents into high-quality digital assets, enabling organisations to free up valuable physical space and vastly improve information retrieval. This comprehensive service is underpinned by rigorous quality assurance protocols and indexing, ensuring that digitised documents deliver enhanced data integrity and fully comply with relevant regulatory frameworks. Through these advanced scanning and digital storage capabilities, Iron Mountain empowers businesses to support remote and hybrid workforces, streamline operations, mitigate risks associated with physical records, and unlock the full potential of their information.

The Role

Iron Mountain is seeking a motivated Service Delivery Manager to join our Digital Solutions team. In this role, you will be responsible for the end-to-end implementation and operational excellence of project delivery, ensuring all services meet strict quality standards, budgets, and timelines. You will join a forward-thinking team dedicated to helping organisations manage and protect their most valuable physical and digital assets.

Hybrid Working

This is a hybrid role; however, your base will be Aerodrome Business Park, Rathcoole, Dublin 24, so the successful candidate must be within a commutable distance.

Travel

Regular travel to client sites within the region is required, making a valid driver’s licence and access to a vehicle essential for this position.

What You’ll Do

In this role, you will:

Lead the end-to-end service delivery lifecycle, managing project P&Ls, forecasting, and budgeting to ensure financial efficiency and cost control.
Serve as the primary interface for the customer, participating in regular business reviews to assess service quality and identify areas for continuous improvement.
Monitor service performance against KPIs and SLAs, proactively identifying risks and escalating critical incidents to the global Management Team.
Collaborate with internal operations and commercial teams to coordinate the execution of multiple parallel projects and manage external third-party vendors.
Ensure compliance with contractual and regulatory standards while identifying opportunities for automation and digitisation to enhance service responsiveness.

What You’ll Bring

The ideal candidate will have:

Proven experience in leading projects or teams with a proven track record of efficiency results.
Strong knowledge of service management processes, including incident, problem, and change management within digital transformation environments or a relatable industry
Proven ability in stakeholder management, communication, and financial budgeting/forecasting
Strong communication skills
A valid driver’s licence and own vehicle, with the flexibility and willingness to travel to various client sites across the region

What We Offer

Location: Hybrid role based in Aerodrome Business Park, Rathcoole, Dublin 24
Consistent Schedule: Monday to Friday
Competitive compensation and benefits aligned with your professional experience.
Flexible work options to support a harmonious work-life balance.
Comprehensive health, wellness, and retirement plans.
Opportunities for continuous learning and professional growth within a global organization.

Category: Operations Group

Service Delivery Manager

Benefits

Job Description