eCOA Licensing Associate - Home or office based

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development

eCOA Licensing Associate - Mapi Research Trust eCOA team

Mapi Research Trust (MRT) is a non-profit organization dedicated to improving patients' quality of life by facilitating access to Patient-Centered Outcome (PCO) information. We promote scientific approaches in the PCO field and encourages exchanges between academics, pharmaceutical companies, and international organizations around the world in the service of incorporating the patient's voice into every step of the development process of new treatments.
As more and more clients are digitalizing the COAs, we are developing our team’s experience with electronic COA processes.

Within the Trust, the eCOA Client Services Associate II is responsible for leading efforts to maintain and expand upon client relationships for eCOA (Clinical Outcomes Assessment) services through project planning, feasibility research, costing and proposal development, pipeline tracking and client management.

The Client Services Associate acts as the Subject Matter Expert and consults on each project to ensure best practices are implemented for each technology implemented in a study, on time delivery, and remediation of issues for multiple projects simultaneously.

The Client Services Associate works closely with other members of the project team, client, clinical/scientific teams, copyrights holders and internal and external clients and vendors for successful project execution. The CSA has a firm grasp on the process and deliverables of their functional team and actively contributes to process improvements.

What you will be doing

Lead and prepare client focused proposals, budgets and client grids for new business opportunities and ensure that all required information is provided in the final proposal within given timeframe
Adhere to the MRT department-specific proposal process
Chair kick-off and resource meetings and coordinate the participation of appropriate personnel in the proposal development process
Liaise with the appropriate personnel including sales, strategic proposal development and operations throughout the proposal generation to ensure that the proposal and strategy meets the business needs in line with triage priority
Prepare costs for proposals by interacting with operational departments to coordinate costs and assumptions
Submit final proposal, on time, to client
Coordinate and participate in negotiations and discussions with clients as required
Lead single service bid defense and other client meetings as needed. Support other Client Services and BD staff in multi-service bid defenses.
Clarify contract specifications with the Manager, Project Manager; and/or Account Manager/Executive (where applicable)
Solicit input and review of proposals, budgets and contracts (where applicable) from the relevant operational departments
Develop and maintain filing and tracking tools in accordance with accepted practices
Comply with ICON administrative, training and human resources policies
Assist with continuous departmental process improvements and participate in special projects periodically assigned, in addition to day-to-day duties

What you will need

• Expertise in the areas of eCOA and COA Licensing

• Strong working knowledge of Microsoft Office tools

• Technical background, with understanding in software development and clinical technologies (EDC, eCOA, IWRS etc.)

• Adaptation to change and competing priorities

• Team spirit

What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

Various annual leave entitlements
A range of health insurance offerings to suit you and your family’s needs.
Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being.
Life assurance
Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here.

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply

eCOA Licensing Associate

Benefits

Job Description