The Global Response Operations organization within Global Operations responds to real-time crises, proactively identifies and evaluates emerging risks, conducts risk-related investigations, and assesses what we could be doing to best benefit our community. By understanding and consistently managing incidents and real-time crises to resolution, the organization drives continuous improvement with our partners across Meta. The SEO (Specialized Enforcement Operations) team specifically focuses on high priority, complex or regulatory enforcement demand, where our systems or scaled solutions need specialized support. SEO team is agile, bringing enforcement experience that can be deployed to shifting priorities and emergent situations, requiring local context, language, policy, community or functional expertise. You will work with stakeholders in Operations, Policy, legal, Process and Product teams to review and enforce on content reported for potential abuse, resolve user account issues, improve the overall support experience for users in the specific market, as well as solve enforcement issues across a wide range of Meta markets. The Market Specialist will be part of a data informed team focused on protecting our communities by enforcing on and will also help scale our operations by optimizing and automating processes, solving problems and, most importantly, helping to prevent them.

Responsibilities

Work as part of the LATAM, Spain and Portugal team enforcing on crisis response within the region
Work as part of an On-call Operational structure to enforce on critical content within SEO Markets with a higher focus on Portuguese language users
Use a combination of Language and LATAM Market geopolitical knowledge, understanding language nuances and minority communities, to capture signals and insights to enforce and solve for complex risk and operational issues within the region
Support scoping of scalable solutions to improve the support of our community of users in the LATAM Region and in partnership with other regions
Investigate and resolve issues that are reported on META products, such as requests for account support and reports of potentially abusive content including but not limited to graphic images, videos and text, offensive or derogatory language, and other objectionable material
Support enforcement efforts on agnostic content that originates from multiple sources globally, where language expertise is not required
Support enforcement efforts identifying integrity risks to our local and regional advertising business and enforce on these risks. Support region wide programs of work supporting peak season buying initiatives, protecting advertisers, businesses and removing friction in the ad delivery process
Analyze key metrics and collaborate with cross-functional teams to improve our processes and tools
Build subject matter expertise around abuse areas prevalent in the region and work with the team on enforcement efforts to manage and control impacts
Investigate emerging risk across the region and influence cross functional resolution. Provide input and support on policy recommendations using geopolitical as well as operational understanding with internal partner teams
This role may involve exposure to graphic and/or objectionable content including but not limited to graphic images, videos and text, offensive or derogatory language, and other potential objectionable material, i.e. child exploitation, graphic violence, self-injury, animal abuse, and other content which may be considered offensive or disturbing

Minimum Qualifications

Portuguese Language
1+ years of professional experience within an operations environment
Experience communicating with a variety of audiences and stakeholders from the LATAM market
Can work with graphic and/or objectionable content
Experience working with ambiguity and developing new processes or solutions in response to changing circumstances

Market Specialist, Global Response Operations, (Portuguese)

Job Description