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The Global Collections Operations Team is a high-precision unit based in Dublin, driving the end-to-end production lifecycle of negative balance accounts worldwide. We balance rigorous data integrity with automated processes to ensure every file, payment, and account update is completed flawlessly. By maintaining operational excellence, we protect the eBay brand and provide a fair, accurate, and seamless experience for our global community.

Operating in a fast-paced, team-oriented environment, this position reports to the Operations Manager in Dublin. You will be responsible for the flawless execution of all daily production items, internal financial tracking, and quality assurance reviews for the eBay Marketplaces Global Collections Unit.

What you will accomplish...

Production & Reconciliation: Complete daily distribution of global vendor files, process collection restrictions, and generate outbound communications.
Vendor & Internal Financials: Manage the internal purchase order (PO) process—including approval, funding, and monitoring—and reconcile all monthly global vendor invoices and payments.
Access & Inventory Management: Lead all aspects of vendor access (on-boarding, permissions, and off-boarding), handle inventory flow through the collections' lifecycle, and serve as the liaison for internal business partners regarding agency inquiries.
Quality & Compliance: Conduct QA reviews on collection processes, document findings for management, maintain procedure manuals, and ensure strict adherence to global policies.
Continuous Improvement: Find opportunities to harness product improvements and automation to strengthen operational controls and guarantee the seamless delivery of our collections treatment.

What you will bring...

The ideal candidate is a quick learner who thrives under pressure and has a vision for process improvement. You must demonstrate the ability to follow existing procedures while simultaneously looking for ways to refine them for future needs.

Experience: 3+ years in a production-based environment (Collections experience preferred).
Technical Savvy: Skilled in all MS Office tools (Excel, Word, PowerPoint); experience working with remote groups is essential.
Communication: Excellent written and verbal skills demonstrating skill in effectively planning and coordinating business needs.
Agility: Ability to work effectively amid tight deadlines and deliver on time. You must be flexible with your schedule as production delivery determines business needs, including periodic on-call/off-hours duties.
Customer Focus: A strong understanding of operational realities paired with an outstanding dedication to the customer experience.

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Additional Details

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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Global Collections Operations Analyst

Job Description