Uniphar Background

Uniphar Group is a rapidly expanding diversified healthcare services business with a global footprint and a proud heritage in Ireland. Since Uniphar became a publicly listed company in 2019, the Group has grown organically and through a series of strategic acquisitions, which continue to strengthen Uniphar’s international reach. With a workforce of close to 3,000 spread across Ireland, United Kingdom, the Netherlands, the Nordics and the USA, Uniphar is a trusted global partner to pharma and medtech manufacturers, working to improve patient access to medicines and treatments around the world.

Uniphar provides outsourced and specialised services to its clients, leveraging the strong relationships with 200+ of the world’s best known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our expert teams. Uniphar is organised into three key divisions: Supply Chain & Retail, Commercial & Clinical (Med Tech / Pharma) and Product Access.

Culture at Uniphar

We pride ourselves in being truly entrepreneurial, innovative, collaborative, with a strong problem-solving ethos. We have built working relationships which span decades with many of the world’s largest pharma and medtech companies. We believe that this is because we know how to build a relationship of trust with our partners - we put our customers and their patients at the heart of what we do and treat them with integrity and respect. Everything Uniphar does is enabled by our people. As we continue to grow domestically and internationally, we become more diverse. This rich diversity fuels our business and enriches our culture.

Role Overview

The Region Manager will be responsible for overseeing the performance and operations of multiple pharmacy locations designated within a region. This role is accountable for the Profit and Loss (P&L) of the region and will lead a team of Area Managers to ensure that each pharmacy operates efficiently, meets financial targets and delivers best-in-class customer service. The ideal candidate will thrive in a fast -paced environment and posses a passion for retail pharmacy.

Key Responsibilities Include:

People

Lead, mentor and develop a team of Area Managers to ensure effective management of pharmacy operations across multiple locations.
Assist the Area Manager team with performance management issues working closely and seeking support from our Human Resources team.
Conduct regular performance reviews and provide constructive feedback to Area Managers.
Foster a positive and collaborative work environment that encourages professional growth and teamwork.

Strategic Planning and Execution

Collaborate with the Director of Retail Operations to develop and execute regional business plans and strategies.
Work collaboratively with Departments on key business initiatives, services , products to ensure we enhance opportunities of growth.
Create a culture of accountability and responsibility
Set the standard, operational excellence, store presentation.
Build relationships with local communities, stakeholders, shopping centre management to enhance brand presence and reputation.
Implement and promote corporate social responsibility initiatives within the region.

Operational Excellence

Oversee the daily operations within the region, ensuring compliance with company policies, procedures and regulatory requirements
Implement best practices to enhance operational efficiency, productivity and profitability.
Ensure that pharmacy management systems and technology are effectively utilised to streamline operations and improve service delivery.
Ensure that all pharmacies provide excellent customer service and address any customer complaints or issues effectively.

Financial

Develop and manage budgets for the region ensuring that each pharmacy operates within its financial means.
Identify areas for cost reduction and implement strategies to improve profitability.
Conduct regular audits and assessments to mitigate risks and ensure compliance

Collaboration and Communication

Maintain open lines of communication with the Director of Retail Operations and other stakeholders to ensure alignment on business goals and initiatives.
Collaborate with other departments (eg) Regulatory, Marketing, Commercial to support region initiatives and enhance operational efficiency.
To work closely with the Retail Operations Director to ensure consistency in messaging and communication to store teams on key asks and deliverables
Prepare and present regular reports on regional performance, challenges and opportunities to the Director of Operations.

Customer Service Focus

Champion exceptional customer service across all locations. Develop and implement strategies to enhance the customer experience and drive customer loyalty.
Stay informed about market trends , competitor activity and customer needs. Utilise this information to identify opportunities for growth and improvement.

Key Skills & Experiences

Minimum of 10 years’ experience in Retail pharmacy.
Strong leadership and team management abilities to motivate and guide pharmacy teams.
Proficiency in analysing financial and operational data to make informed decisions
A solid understanding of pharmacy operations, regulations and best practices.
Ability to identify issues and implement effective solutions quickly
Understanding of key trends within the supply chain, wholesale, and retail pharmacy sector
Proven influencing and leadership skills.
Be a high achiever with determination and drive to succeed.
Excellent communication, planning, organisation and analytical skills
Organised, flexible, motivated and hard-working
Exceptional at steering cross functional teams
A passion for achievement, integrity and drive with an exceptional desire to make things happen.
Full clean driving license

Region Manager

Job Description