Who we are looking for

We are looking for a candidate with experience in delivering excellent Client Service in outsourced Technology and/or Service provision offerings within the Investment Funds or Asset Management Industries.

You ensure customer satisfaction and support the achievement of client objectives on the platform. You are responsible for clients operational support by delivering high quality support and ensuring adoption and satisfaction in your domain of expertise: Front Office & Risk.

Why this role is important to us

Amundi Technology is the entity in charge of developing and promoting the technological solutions offered by Amundi Asset Management. Amundi Technology launched a set of solutions and services in 2016. We are now covering the entire savings value chain. Our ambition is to become the leading technology providers in this value chain in Europe and Asia.

Our main solutions go to market are ALTO Investment (Fund management and asset owners solutions), and ALTO Wealth distribution (Dedicated to private banks and distribution). Other solutions have been developed such as ALTO Asset Servicing, for the depositary controls.

Amundi Technology has an ambitious growth target for the coming years. We already have many clients being onboarded throughout Europe and APAC, and a list of mature prospects that should follow closely. The Client Services (CS) team is at the center of that strategy, helping
clients reach their strategic outcomes using our technology and services, while delivering our
Product and Services efficiently.
The CS team is the operational trusted partner of our clients (asset managers, financial institutions, family offices, asset servicers) and our key objective is to increase customer satisfaction.

What you will be responsible for

Operational Support

Act as the first point of contact for Alto Invest client queries, providing L1 support to clients and L2 support to Alto Trustee clients.
Triage, manage and resolve tickets in line with agreed SLAs, keeping clients informed on progress, workarounds and timelines.
Carry out initial issue diagnosis, including business impact assessment, log review, pre-production testing and identification of possible workarounds or configuration changes.
Prioritise and coordinate tickets in line with CSM guidance, acting as the functional liaison and operational lead for clients.
Manage client communications during incidents and planned maintenance across MO and trading-related modules and processes.
Progress client requests and change requirements through to closure, including CRR workflow support, impact analysis and collaboration with R&D, CSM and RM.

Consulting & product expertise

Act as a trusted advisor on business process design, recommending best practice to maximise client use of the platform.
Support client visits and adoption workshops with CSM and RM, identifying and passing relevant upsell opportunities to the RM.
Contribute to product communities across the Front, Risk and Trustee domains.
Participate in client meetings, visits, and adoption workshops alongside the CSM and RM.

Knowledge management

Create and maintain technical and functional documentation for relevant modules to support knowledge retention across the team.
Promote knowledge sharing and enablement within the CS team.
Work closely with Business Line and R&D teams through regular embedment in the analyst domain.

Governance & communication

Contribute to production reviews with clients where analyst tickets require focus.
Participate in weekly Customer Success team meetings to provide CSP updates.
Support the collection of KPIs for service reviews.

What we value for the role

Knowledge of the front-to-back value chain and functional analysis capabilities.
Knowledge of SQL and financial products.
Strong troubleshooting, root cause analysis and incident management skills.
Excellent client-facing communication, stakeholder management and presentation skills.
Track record of translating technical issues into business impact and recommendations.
Strong organizational skills and the ability to manage competing priorities in a fast-moving environment.
Energetic and responsive; client-oriented with strong interpersonal skills.

Education & Preferred Qualifications

Relevant university degree, preference for finance, mathematics, physics, computer science, or related degrees
Experience within the Asset management industry or within FinTech supporting Financial Services
Knowledge of Investment value chain, Front-to-Back Office processes

About Amundi

What we do. With close to 5,500 team members, and market experts in 36 countries, Amundi provides retail, institutional and corporate clients with innovative investment strategies and solutions tailored to their needs, targeted outcomes and risk profiles. Amundi manages 2.240 trillion euros of assets across six main investment hubs.

What we offer. We make all efforts to create a great and positive work environment, focusing on retaining, nurturing and rewarding talent. As a member of our team, you will have access to competitive and comprehensive benefits package inclusive of flexible work options, mentorship as well as an opportunity for cross-functional and geographical internal mobility and a range of development programmes to help you reach your full potential.

Inclusion, Diversity and Social & Societal Responsibility. We pride ourselves in being a responsible and committed financial player. We are keen to develop a responsible, demanding vision of our business, paying rigorous attention to our employees ensuring there is equal opportunity, diversity, inclusion and non-discrimination. Amundi Ireland aim to help provide the tools to help balance your professional and personal life providing access to employee networks, such as our Women’s Network, Charity Committee and Mental Health Champions

Candidate Personal Data Protection Charter

Amundi is a subsidiary of the Crédit Agricole Group. The information collected as part of your application is subject to computerized processing. The Crédit Agricole Group's Personal Data Protection Charter for Recruitment informs you of the processing operations to which your personal data is subject within the Group, the protection principles applicable to this processing and the manner in which the Group complies with regulatory requirements. You can consult this Charter by clicking on the following link: Candidate Personal Data Protection Charter. By submitting an application, I accept and agree that my personal data be processed in accordance with this Charter.

Client Services Specialist Front Office & Risk

Benefits

Job Description