Overall Role Purpose

The Customer Order Manager at Magnet+ will be responsible for processing orders for our business customers, managing the setup and delivery schedule for suite surveys and installations. The successful candidate will be a key member of the team and act as a central point of contact between the customer and the service delivery function. This is a 12-month fixed-term contract to cover maternity leave and is a varied and fast-paced role with plenty of learning opportunity and exposure across all areas of the business.

Key Accountabilities

Deal with Business Order Processing for Broadband and Voice.
Place orders on wholesale portals, and for interconnect/dark fibre where required.
Organise site surveys, scheduling, work orders, installations, disconnections and related reporting.
Liaise with cross functional teams to ensure deliveries are on schedule, within scope and within budget, proactively sharing updates
Manage customer communications and provide updates in a timely manner.
Liaise with carrier contacts and provide regular updates.
Raising faults and updating customers during resolution process.
Support and allocation of work to field based engineers.
Support the technical operations team on the provisioning of Business and Voice customers.
Remain professional, courteous and patient with customers/colleagues at all times.
Provide operational support to Service Delivery Manager as required.

Required Expertise/ Qualifications

Deal with Business Order Processing for Broadband and Voice.
Place orders on wholesale portals, and for interconnect/dark fibre where required.
Organise site surveys, scheduling, work orders, installations, disconnections and related reporting.
Liaise with cross functional teams to ensure deliveries are on schedule, within scope and within budget, proactively sharing updates
Manage customer communications and provide updates in a timely manner.
Liaise with carrier contacts and provide regular updates.
Raising faults and updating customers during resolution process.
Support and allocation of work to field based engineers.
Support the technical operations team on the provisioning of Business and Voice customers.
Remain professional, courteous and patient with customers/colleagues at all times.
Provide operational support to Service Delivery Manager as required.

Speed Fibre Group (the home of Enet and Magnet+) is an inclusive employer, and is committed to providing reasonable accommodations for potential and existing employees with any kind of disability. Should you wish to request a reasonable accommodation we encourage you to let us know when you apply.

Customer Order Manager (12-month FTC - Maternity Cover)

Job Description