Cloud Infrastructure Support Engineer

Application Deadline: 29 April 2026

Department: Information Technology

Employment Type: Permanent - Full Time

Location: 10 Earlsfort Terrace, Dublin 2, D02 T380

Reporting To: Head of IT Operations

Description

Arthur Cox LLP is one of Ireland’s leading law firms. We are an “all-island” firm with offices in Dublin and Belfast. We also have offices in London, New York, and San Francisco. Our practice encompasses all aspects of corporate and business law.

With 600 legal staff and a total headcount of nearly 900, we provide a comprehensive service to an international client base ranging from multinational organisations, banks, and financial institutions and established global leaders to government agencies and new players in emerging industry sectors.

Our story has been defined by our progressive outlook. For over 100 years, we have led the way in the legal field in Ireland. For our clients, we work to deliver the best service and support. With an independent, entrepreneurial spirit of innovation leading the way.

Department: IT Team
Location: Dublin (Hybrid Model, minimum 3 days onsite)
Reports to: Head of IT Operations
Contract Type: Permanent / Full-time

Background:

Arthur Cox is at the forefront of technology adoption that drive value within the firm, its client's business, and the wider legal industry. IT operations play a central role, connecting digital capabilities to the firm’s objectives and creating a solid foundation for continued success.
We are now seeking to hire an experienced Cloud Support Engineer to join our growing IT operations team.

About the Role:

The successful candidate will be responsible for the operational stability, automation, and continuous improvement of the organisation’s cloud platforms. This role has a strong emphasis on Infrastructure as Code (IaC), automation‑first operations, and cloud reliability engineering principles.

While the primary focus is Azure infrastructure and platform operations, the role also provides supporting expertise across Microsoft 365 services where they intersect with identity, security, automation, and cloud governance.

The successful candidate will work collaboratively across multidisciplinary IT teams including cloud, security, service desk, and applications to deliver stable, secure, and scalable infrastructure services.

This role also involves direct interaction with managed service providers to support smooth business operations and ongoing digital transformation initiatives.

Key Responsibilities

Cloud Operations:

Provide operational support for cloud infrastructure across production and non‑production environment.
Monitor platform health, availability, and security, proactively identifying and resolving issues.
Act as a second/third-line escalation point for complex Azure‑related incidents and participate in root‑cause analysis and service improvement activities.
Support hybrid Azure environments, connectivity, and identity integration using Entra ID

Infrastructure as Code (IaC):

Design, implement, and maintain Azure infrastructure using Infrastructure as Code.
Ensure environments are repeatable, version‑controlled, and consistent across development, test, and production.
Improve and maintain reusable IaC modules, standards, and patterns aligned with security and governance requirements.

Automation & DevOps:

Build automation using PowerShell, Azure CLI, and CI/CD pipelines to reduce manual operational effort.
Integrate infrastructure provisioning and configuration into Azure DevOps or GitHub Actions pipelines.
Automate operational tasks such as patching, scaling, backup, and recovery where appropriate.

Microsoft 365 & Identity Services:

Provide operational support for Microsoft 365 services as they relate to cloud identity, security, and automation, including:

Entra ID (Azure AD), Conditional Access, MFA
Identity lifecycle management and access controls

Collaborate with M365 and endpoint teams to support service reliability and secure configuration.
Assist with automation, monitoring, and incident response impacting M365 services (e.g. authentication, access, service health).
Support integration between Azure platform services and Microsoft 365 where required.

Incident, Problem & Change Management:

Manage and resolve incidents within defined SLAs, ensuring high-quality updates and communication.
Follow ITIL-driven processes for change, problem, and service performance management.
Participate in root-cause analysis and continuous improvement activities.

Security, Compliance & Governance:

Ensure cloud resources comply with security baselines, governance standards, and regulatory requirements.
Implement and operate Azure security controls including RBAC, Azure Policy, Key Vault, and Defender for Cloud in partnership with the wider infrastructure and security operations team.
Remediate vulnerabilities, apply patches, and support Zero Trust principles where applicable.
Support vulnerability remediation and secure configuration baselines in partnership with security operations.
Contribute to backup, disaster recovery, and business continuity planning for Azure workloads.
Ensure compliance with organisational, regulatory, and security standards.

Documentation & Continuous Improvement:

Contribute to the ongoing design and evolution of Azure landing zones and platform services.
Implement and maintain Azure-native services such as Azure Monitor, Log Analytics, Defender for Cloud, Azure Policy, and Azure Backup.
Support cost management initiatives (FinOps), including tagging, budget controls, and optimisation recommendations.
Identify opportunities to improve resilience, security, and operational efficiency.
Develop and maintain technical documentation, runbooks, and operational standards for Azure platforms.
Identify opportunities to simplify, standardise, and modernise cloud operations using automation and IaC.
Participate in knowledge sharing and continuous improvement initiatives within the cloud operations team.

Project Delivery & Continuous Improvement:

Support the delivery of infrastructure projects, upgrades, and migrations.
Contribute to infrastructure modernisation initiatives, including cloud adoption/migration.
Identify opportunities for automation, optimisation, and simplification.
Develop and maintain technical documentation, support guidelines, and runbooks.

Skills Knowledge and Expertise

Bachelor’s degree in computer science, Information Technology or related field AND
5 years’ experience in cloud or infrastructure support, with strong hands-on Azure operations experience.
Proven experience with implementing and operating Infrastructure as Code in production environments using Terraform and/or Azure Bicep.
Certifications (Highly desirable):
Azure Administrator Associate
Azure Solutions Architect Expert
Microsoft 365 Certified: Administrator Expert
ITIL Foundation or similar service management awareness.
CISSP or similar security certification a plus
Experience with device analytics or monitoring tools

Essential Technical skills:

Strong hands-on experience supporting Microsoft Azure in a production environment.
Strong scripting and automation skills (PowerShell, Azure CLI).
Experience with Azure services such as:
Compute (VMs, VMSS)
Networking (VNETs, NSGs, VPN / ExpressRoute, Azure Firewall)
Storage (Blob, File, Backup)
Identity (Azure AD, RBAC, Managed Identities)
Solid understanding of Azure identity, networking, security, and monitoring.
Familiarity with CI/CD pipelines (Azure DevOps, GitHub Actions or similar).
Experience with monitoring and logging tools (Azure Monitor, Log Analytics, Application Insights).
Strong experience with Microsoft 365: Teams, OneDrive, Exchange Online, Intune and Entra ID.
Knowledge of ITIL processes (Incident, Problem, Change Management).

Soft skills:

Demonstrated critical thinking, troubleshooting and problem-solving skills to complex technical problems.
Excellent interpersonal, written, and verbal communication skills in English to both technical and business audiences (individual or group)
Strong customer service mindset.
High-quality documentation skills and process-oriented approach.
Ability to complete assignments with minimal direction.
Ability to work independently and as part of a team.
Strong attention to detail and a methodical approach.

Additional competencies:

Collaborative mindset and who can work independently or more often as part of a diverse team and group of internal and external stakeholders.
Exceptional aptitude for dealing with ambiguity, unexpected emergencies, frequent interruptions, and competing deadlines (must be able to work overtime and weekends when necessary).
Proactive, flexible and adaptable disposition with a willingness to work hands-on, demonstrating attention to detail and the ability to take ownership of individual and team’s work.
Innate curiosity and willingness to learn and evolving technology environment on an ongoing basis, develops knowledge base and skill set beyond that called for by immediate tasks and continually push the ‘knowledge envelope’.
A continuous improvement mindset, continually critically evaluating results to drive improvements of processes and / or methods and/or underlying technology direction.

Benefits

We reward, encourage and support our talented people to reach their full potential offering excellent progression opportunities along with a market leading remuneration package and benefits including:

Competitive salary
25 days annual leave
Hybrid working policy
Immediate pension scheme
Comprehensive health and wellness benefits including full gym and wellness programme
TaxSaver and Bike to Work scheme
Wide-ranging opportunities for involvement in internal committees

Cloud Infrastructure Support Engineer

Benefits

Job Description