Company Description

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

This role will be based in Dublin.   

LinkedIn’s Sales Solutions team is dedicated to changing the world of sales with Sales Navigator, our flagship product that connects and builds mutually beneficial relationships between buyers and sellers.

The Implementation Consultant is part of the LinkedIn Sales Solutions organization. The objective of this role is to establish strong foundations for our product, LinkedIn Sales Navigator within our customers and to help our solutions become a mission critical, irreplaceable part of our customers’ sales and business development processes. An Implementation Consultant (IC) is a dedicated and specialized resource that focuses on leading change management and delivering key milestones during the first 60-90 days of a customer’s implementation journey. An IC partners closely with our Sales teams and Customer Success Managers (CSMs) to ensure customers’ launch of their virtual selling program is successful and deployed within a target timeframe.

You will be responsible for leading the customer through program design consultations to set strong foundations before launching seats -- key areas include enablement, communication, change management, and technical guidance to integrate within existing customer workflows/tech stack while incorporating virtual selling best practices.

Responsibilities

Own the customer implementation and product adoption plan for the first 60-90 days of engagement with LinkedIn Sales Solutions for Pilots and Implementations

Learn about the business, the team and LinkedIn’s platform, LinkedIn Sales Navigator and associated tools (e.g. Salesforce.com) to enable success in your role

Understand how to build and present a LinkedIn sales story using data and insights

Educate customers on the value they can generate from LinkedIn Sales Navigator and how to create relationship-driven sales programs via thorough program design consultations, including training, communications, change management, and technical guidance

Encourage customers to utilize appropriate LinkedIn resources (i.e., community, forums, training, Professional Services engagements, user conferences, workshops, etc) to increase their utilization of LinkedIn Sales Navigator and other features on the LinkedIn platform used for virtual selling.

Monitor deployment within first 60-90 days of customer lifecycle to achieve implementation KPIs, proactively contact customers upon low usage and deliver best practices to improve their utilization, in addition to identifying areas of opportunity

Become a customer partner in maximizing the benefits of their investment with LinkedIn Sales Solutions

Qualifications

Basic Qualifications

5+ years of relevant experience in a Consulting / Implementation / Onboarding / Project Management / Customer Success/ Sales
Business fluency in English and French

Preferred Qualifications

Growth mindset with the desire to work in a collaborative and agile environment

Ability to make decisions and solve problems collaboratively while working under pressure and against challenging timelines

Strong verbal and written communication skills and technical aptitude

Passion for customer work and delivering outcomes

Change management & professional services experience

Professional Services Experience

Ability to develop strong relationships with customers, and cross-functional partners by anchoring on confidence, collaboration and shared vision of success.

Demonstrated ability to succeed in a fast-paced, dynamic and high growth technology environment

Hands-on working experience in the implementation of SaaS applications

High level of motivation, self-starter, excellent at follow-up, team-player with ability to deliver within defined timelines

Experience working with multiple customers simultaneously and the ability to work with competing priorities

Excellent analytical and problem-solving skills

Professional fluency would be desired in another language

Experience with virtual webinar technology strongly preferred

Strong Microsoft Office capabilities: Excel, Word, Outlook, and PowerPoint

Experience with Sales Navigator

Suggested Skills

Stakeholder Management 

Account Management

Data Analysis

Additional Information

Global Data Privacy Notice and Compliance Posters for Job Candidates

Please use this link to access documents that provide information about how LinkedIn handles the personal data of employees and job applicants, as well as the E-Verify Participation Notice and the Department of Justice Immigrant and Employee Rights Section Right to Work posters: https://www.linkedin.com/legal/candidate-portal.

Workplace Type: Hybrid

Career Track & Grade: IC3/8

Department: GBO

Senior Implementation Consultant- LinkedIn Sales Solutions- French speaking

Job Description