Lead a growing team in a fast-paced changing environment, the Team Lead of New Business Personal Lines needs to be a highly motivated individual with energy, drive, excellent communication skills, ability to work in a fast-paced environment with a strong customer focus to lead our Personal Lines New Business Team.

You will create a dynamic working environment, managing and motivating team members, enabling them to reach their individual targets and define clear performance goals.

Role Accountabilities and Core Responsibilities

Sales Management:

Responsibility for driving the performance of sales across the personal lines book.
Excel in the role of business development within office regions
Manage the new business team in a proactive manner.
Ensure compliance is adhered to at all stages of the renewal process
Provide updates on performance, giving valuable feedback on numbers, talk time and areas for improvement
Maintaining an accurate new business forecast based on information from previous months
Define how we are going to reach targets

Team Management:

Management of the personnel and workload of the team
Work to maintain good team morale
Identify training requirements for individual team members
Motivate members to meet individual targets, and with that, drive team performance as a whole
Maintain an excellent teamwork ethic
Dayforce to be updated and maintained for leave details and the performance of team members
Building cross-collaboration between the new business teams and other departments in the company
Ensure compliance is adhered to at all stages of the New Business process and Q/A standards are maintained within the team
Ensuring premiums are collected within a given timeframe to extinguish any potential debt on the company
Drive sales and lead generation by monitoring cross-selling, etc.

Operational Management:

Ensure that all reports are completed and sent to your manager in an effective and timely manner
Ensure SOP’s are followed and updated as required
Ensure data integrity of information entered into Salesforce

Compliance:

Comply with all management audit requirements
Ensuring compliance standards are met within the team

Requirements:

APA minimum, CIP Desired
Demonstrate the ability to manage, lead and develop a team
Demonstrate strong technical & product knowledge
Possess a can-do attitude and the ability to adapt to and embrace change
Have excellent communication and strong leadership skills
The ability to prioritise workloads and adapt to unforeseen events
A high degree of personal organisation and a structured approach to time and resource management
Commitment to their own professional development.
Comply with the Central Bank’s Minimum Competency Requirements

Person Specification:

Previous experience as a Team Leader is preferred
Possess a can-do attitude and be open to rapid and evolving changes as our digital journey progresses.
The ability to prioritise workloads and adapt to unforeseen events
A good degree of personal & team organisation and a structured approach to time and resource management
Commitment to their own professional development
Working always with the customer first approach in line with Arachas culture
Seeking out innovative ways to make improvements

#ACB

Personal Lines - New Business Team Lead

Job Description