POS-15747

About the Role

We are seeking a motivated Business Systems Analyst (BSA) to join our FinTech team, with a focus on Accounts Receivable (AR). This role will be a strategic partner to our Quote-to-Cash (QTC) and Finance teams, driving the implementation and optimization of our AR management systems which includes both Cash Applications & Collections . The ideal candidate will bridge the gap between business needs and technological solutions, ensuring our financial systems are scalable, efficient, and meet the needs of our growing business.

Core Responsibilities

System Implementation and Ownership: Lead the implementation of a new Accounts Receivable management tool and serve as the long-term owner of the system.
Process Optimization: Analyze and improve AR-related business processes, including cash applications, collections, and customer billing inquiries via championing new system features or leveraging AI and automation
Requirements Gathering: Translate business requirements into clear, actionable tasks and implementation plans for engineering and product teams.
Stakeholder Collaboration: Partner with internal stakeholders, including Quote-to-Cash, Finance, and Engineering, to identify pain points, gather feedback, and ensure alignment on solutions.
System Configuration and Maintenance: Configure, monitor, and optimize our financial systems, including building customized solutions on third-party applications and monitoring system integrations.
Data Analysis: Use data to analyze trends, uncover root causes of problems, and influence change. This includes using SQL and Looker for data analysis.
Ticket Management: Handle a significant volume of JIRA tickets related to Accounts Receivable, ensuring timely resolution and identifying opportunities for system improvements.
Subject Matter Expertise: Act as the AR subject matter expert for future FinTech projects.

What We're Looking For

Experience: 1-3+ years of experience as a Business Systems Analyst, with hands-on experience with billing/payments platforms and a solid understanding of the quote-to-cash lifecycle. Experience with payment processing systems (e.g., Stripe, Adyen, Recurly) and ERP systems (NetSuite preferred) is a plus.
Technical Skills: Strong technical acumen with the ability to dig into systems to understand and troubleshoot problems. Proficiency with data analysis tools such as SQL and Looker is highly desirable.
Automation Mindset: Strong automation skill mindset, with the ability to identify process improvement opportunities, leveraging AI or Automation tools such as Workato, UI Path or Zapier
Communication and Collaboration: Exceptional communication and organizational skills, with the ability to work with a variety of stakeholders and act as a bridge between technical and non-technical teams.
Problem-Solving: Demonstrated ability to analyze complex problems, uncover root causes, and deliver data-backed, scalable solutions.
Adaptability: Ability to thrive in a fast-paced, ever-evolving landscape and pivot based on new information or business needs.

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form.

At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.

India Applicants: link to HubSpot India's equal opportunity policy here.

About HubSpot

HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.

At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.

We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.

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Business Systems Analyst, Accounts Receivable

Job Description