• Full Time Permanent position
• Hybrid role based in our City Centre offices

What we offer

We have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week.

We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension and comprehensive Wellbeing initiatives and support to name but a few.

Further details on our benefits package can be accessed here Benefits (life-careers.com)

At Irish Life, our purpose is to help people build better futures. Our company values shape everything we do and underpin our vision of being the driving force behind Ireland’s financial, physical, and mental well-being.

We believe in doing the right thing—acting with integrity and making fair, responsible decisions. We aim high, setting ambitious goals and find better ways to innovate and improve. Our customers are at the heart of everything we do and we are dedicated to understanding their needs and exceeding their expectations. Achieving this this is only possible when we work best together—in a supportive, collaborative environment where every idea and contribution is valued.

Role Overview

The successful candidates will play a key role in providing high quality customer service and business support to our range of customers. These roles are both interesting and challenging and involve:

• Administering business and providing customer service to our clients
• Handling and resolving customer queries in an efficient and professional manner
• Setting clear expectations on service delivery and exceeding the needs of our corporate clients, intermediaries and individual customers.
• Representing the business with customers, other business partners or at meetings when required.
• Assisting the Consultants, Service Co-ordinator and Team Manager in the development of customer service excellence standards within the team

The Person

The ideal candidate will have:

• Excellent customer service focus - previous customer service work experience is critical (Proven track record of delivering excellent customer service with prior experience being essential)
• Excellent communication skills, both verbal and written
• Professional telephone manner and excellent communication skills
• A strong drive for results, with focus on consistently meeting and at times exceeding deadlines, targets and SLA’s
• A strong team spirit with a passion and drive to help our customers and stakeholder
• Excellent PC skills, word, Excel and outlook along with the ability to work with multiple systems and to learn and adapt to new ones
• Ability to work on own initiative to strive to meet and surpass productivity and quality targets
• Excellent organisational skills (strong ability to plan, co-ordinate and manage tasks efficiently)
• Excellent timekeeping & attendance
• Pension administration experience would be an advantage but is not essential.

Key Competencies

Communication and Influencing

Delivering Superior Customer Satisfaction

Drive for Results

Team Working and Cross Functional Collaboration

Risk and Control

About us

Irish Life is one of Ireland’s largest financial institutions with a presence across a range of financial services markets. We are one of Ireland’s leading financial services groups with over 1.5 million customers. For over 80 years, we’ve been helping people to look after their life insurance, pension and investment needs, and more recently their health insurance.

It is a subsidiary of Great-West Lifeco and a member of the Power Financial Corporation group of companies.

We are proud of our culture of developing and supporting the growth and professional development of our people. The focus has resulted in a team of top talent with high standards, positioning us at the forefront of our industry.

The company reserves the right to draw up a shortlist as part of the selection process. Where Agency assistance is required the Irish Life Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Irish Life by Recruitment Agencies will not be accepted for this role.

Irish Life is proud to be an Equal Opportunities employer. We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued. We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported.

We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture.

If you require any accommodations during the recruitment process please contact lifecareers@irishlife.ie and we will be delighted to ensure you are fully supported to be your best.

ILFS supports Equal Opportunity and is regulated by the Central Bank of Ireland.

Administrator - Customer Support/Operations

Benefits

Job Description