Technical Support Engineer Level 2 – MSP

South County Dublin | €40,000+ | 5 days in Office.

Visa sponsorship is not available now or in the future.

Stack & Co Recruitment is working with a small, established Managed Service Provider in South County Dublin that is entering an exciting stage of growth.

We are hiring an experienced Level 2 Technical Support Engineer or a strong Level 1 IT Engineer who can take ownership of technical issues, support SME clients to a high standard and contribute to project work.

This role will particularly suit someone based in South County Dublin or nearby who values a shorter commute, a close-knit technical team and a clear career pathway.

Why Consider This Role?

Variety & wide exposure in your work
Clear progression upwards
Exposure to migrations, upgrades and client onboarding projects
Training and certification support
Stable, long-term opportunity with a growing MSP
Varied technical work across Microsoft cloud, infrastructure and networking

The Role

You will provide Level 2 technical support to a portfolio of SME clients, with occasional client-site visits.

You will manage technical issues from diagnosis through to resolution, communicate directly with customers and work independently with minimal escalation.

Your responsibilities will include:

Supporting Windows desktop and server environments
Managing Active Directory and hybrid environments
Administering Microsoft 365, including Exchange, SharePoint, OneDrive and Teams
Supporting Microsoft Intune and Endpoint Manager
Managing Microsoft Entra ID and core Azure services
Troubleshooting networking, firewall, VPN and connectivity issues
Owning support tickets through to resolution
Carrying out patching, updates and preventative maintenance
Supporting migrations, upgrades and new-client onboarding
Creating and maintaining technical documentation

Requirements

What We’re Looking For

You should have strong, hands-on experience working at Level 2 within a Managed Service Provider or as a Senior Level 1 IT Support Engineer who has MSP experience.

Essential experience includes:

Previous MSP technical support experience is a must
Windows desktop and Windows Server
Active Directory
Microsoft 365 administration
Microsoft Intune or Endpoint Manager
Microsoft Entra ID or Azure AD
Networking fundamentals, firewalls and VPNs
Managing customer issues independently
Communicating confidently and professionally with business customers

You should also be organised, dependable, customer-focused and comfortable working independently within a small MSP environment.

Relevant Microsoft, CompTIA or similar certifications are beneficial, but practical MSP experience is the priority.

Occasional client-site visits will be required, therefore it is a strong bonus if you have your own car or motorbike (Not a deal breaker if you do not).

Work Eligibility

Applicants must already be based in Ireland and have unrestricted permission to work in Ireland.

Visa sponsorship is not available now or in the future.

Benefits

This is an excellent opportunity for an experienced Level 2 MSP Engineer or Strong Level 1 IT Support Engineer looking for more responsibility, broader technical exposure and a genuine route upwards.

Send Your CV to hello@stackand.co

Applications will be treated in confidence, and full client details will be shared with suitable candidates during the interview process.

Due to application volumes, we may only be able to respond to candidates whose experience, location and work eligibility closely match the requirements of the role.

Technical Support IT Engineer L2 - MSP - South Dublin

Benefits

Job Description