Europcar Mobility Group

At Europcar Mobility Group, our purpose is to help to change the way you move. We are guided by our core values: We are happy to help, We embrace change, We take responsibility, We act with respect and We move as one. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.

Job Description

Customer Service Agent- Dublin Airport

Join us this summer and receive a €500 sign-on bonus! Bonus payable after 3 months of continuous service. Valid from June 1 to August 31, 2026.

Do you thrive in customer-facing positions and enjoy collaborating within a diverse team? We are looking for a Customer Service Agent at our Dublin Airport location, reporting into the Airport Manager. This role is in dynamic and fast-paced team. As a Customer Service Agent you will be working in an environment where the customer is at the centre of everything we do. This role demands dedication and focus, with the customer journey as your top priority.
This is a shift position working a scheduled roster, with early starts and working 5/7 days between 5am-1am on a flexible basis.

Benefits:

Competitive Salary
Summer sign on bonus
Starting twenty-nine holidays (including bank holidays), increasing with length of service
Medical refund scheme
Enhanced statutory sick pay
Occupational Pension: Employer contribution 1.5%, employee contribution 2%
Enhanced Maternity and Paternity benefits
Access to Hubex benefits and discounts platform
Life Assurance x2 basic salary
Employee Assistance Programme
Opportunities for career advancement and professional development
Voluntary flu vaccination voucher
Bike to Work Scheme

Key Responsibilities:

Create the optimal rental experience by maximising on sales and service opportunities for every customer.
Assist in Que Management at Dublin Airport Terminals, and off-site location, to facilitate shorter wait times and a smooth customer experience
Help backlogs at various pressure points across all departments
Provide excellent customer service in all customer contact situations.
Handle all customer needs with professionalism and confidence.
Handle all telephone and email inquiries in a friendly and helpful manner.
Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues.
Ad hoc duties in line with business needs

Experience and Skill

Full clean B driving licence held for a minimum of 2 years an advantage
Excellent phone handling / communication skills
Experience in customer interactions in a fast paced environment is advantageous
Strong IT skills and proficient in Microsoft Office packages (Outlook, Excel, PowerPoint etc.)
Strong attention to detail and conscientious approach to work
Driven, charismatic, and eager to learn in a fast paced, rewarding environment.

Why choose Europcar?

We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to – and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development.

**Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons **

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We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity. We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential. If you need any accommodations or assistance during the application or interview process, please let us know. Together, through mutual respect, we can create a more equitable and inclusive future.

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com