Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The EMEA Marketing team is comprised of 4 Major dedicated field teams and a centralized team who work collaboratively to strategise, plan and execute on pan-EMEA campaigns, partner marketing, and events in collaboration with both global and local field teams. This leadership role is pivotal to the success of marketing in EMEA and has huge opportunity for innovation and expansion.

In this role you will...

Lead a team of 17 marketing experts across EMEA providing coaching, mentorship and performance development.
Bring to life the vision for the team and inspire and motivate your reports.
Have ultimate responsibility for EMEA wide integrated campaigns, strategic events – including our World Forum and Summit Series and major 3rd party events, and partner marketing.
Lead and transform EMEA campaign management from Brand to Demand to Loyalty to drive business results.
Provide leadership and insights into how marketing campaigns, demand generation and events affect business growth (pipeline acceleration, ROI etc).
Ensure that the resources match the company’s goals and established commercial objectives for demand generation and pipeline acceleration.
Have a data-driven and analytically-minded approach to drive customer acquisition, retention and account-building.
Build capabilities to forecast trends and develop field strategies to meet them.
Partner closely with regional sales leadership, area marketing heads and global marketing to translate regional business requirements into marketing strategies and campaign plans that deliver significant pipeline and revenue impact across products and geographies
Play a key role in telling the ServiceNow story as the company continues a pace of record setting growth in the EMEA region.
Serve as a key partner in this growth by continuing to build ServiceNow’s brand and footprint through effective event strategies, broader demand generation, pipeline development and sales enablement.

Qualifications

We are looking for...

Exceptional skills in world class B2B campaign marketing with a strong pipeline and revenue orientation
Ability to lead with an AI-savvy mentality
An inspirational people leader with the ability to bring a vision to life and motivate, coach and develop your team.
Executive presence with the ability to break down silos within the organisation, partner with sales teams to meet aggressive growth targets and collaborate in a highly matrix structure.
Experience navigating a fast-growing company striving towards market leadership in an evolving marketplace.
Confident when operating in a highly ambiguous environment.
Demonstrated success, track record and knowledge in all aspects of modern marketing including persona and segment marketing, digital acquisition, data & insights driven marketing.
Ideally, experience working within enterprise / SaaS technology

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Sr. Dir EMEA, Integrated Marketing

Job Description