Join Capita Ireland as a Customer Payment Advisor – Immediate Start!

Are you passionate about delivering outstanding customer service?
Do you enjoy solving problems and making a real difference in people’s day?

We’re looking for fluent Irish speakers to join our dynamic team of Customer Payment Advisors at Capita Ireland, a leading provider in the business process outsourcing market. With over 1,200 talented colleagues, we support clients across utilities, telecommunications, media, travel, financial services, agriculture, and the public sector.

🌟 What’s in it for you?

Be part of a supportive and energetic team
Work on meaningful customer interactions
Develop your skills in a fast-paced, rewarding environment
Start your journey with us immediately and € 30,432 per annum.

📍 Location Requirement
To be eligible for this role, you must currently reside within the Republic of Ireland. This is essential to meet our operational and compliance requirements.

If you're ready to take the next step in your career and make a real impact, we’d love to hear from you!

Job title:

Irish Speaking Customer Payments Advisor

Job Description:

Salary & Benefits:
€ 30,432 per annum, company matched pension, life assurance, high street discounts, refer a friend & earn scheme plus many more!

Shift:
You'll be working on rotational shifts covering the period Monday to Friday between 8am - 8pm.

Training & Grad Bay:
You will receive full training and support to allow you to have the tools and knowledge to succeed in your role.

Work Location:

You will work from home.

Your duties will include:

Handling inbound and outbound calls to customers
Contacting customers who have outstanding debt on their account
Assist customers by ensuring they are back on track with outstanding payments
Setting up payment plans for customers
Setting up Direct Debits
Calculating outstanding debt amounts
Taking payments from customers
Taking customers through their account, providing a breakdown of their account.
Explain debt to each customer and how this is made up and what is outstanding/owing
Taking customers through steps to get their account back up to date and on track
Trying to avoid customers being disconnected by offering solutions to make payments

Required experience:

Fluency in the Irish language
Previous experience working in similar environment and ideally within a customer collections role
Able to work comfortably to targets
Being highly methodical with a thorough attention to detail
Strong communication skills and the ability to build rapport with all callers
Having excellent organisational skills
Having the ability to work to stringent customer service SLA’s and KPI’s
MS Excel skills
Showing excellent PC and data entry skills with the ability to use multiple systems at any one time
Bringing a proactive attitude with the ability and ambition to develop role in the future

Role Benefits:

22 days holidays plus bank holidays
Opportunity to buy additional holidays
Access to Wrkit – giving you access to Lifestyle Savings, Discounts on Learning Courses & Tailored Lifestyle plans to support your Wellbeing
Cost of eyecare vouchers for eye examinations and money towards glasses if required
Access to Capita pension scheme
Access to Employee Assistance Programme
Life Assurance Benefit
Cycle2Work Scheme

The Recruitment Process

Once you’ve submitted your application, a member of our Talent Acquisition Team will review it. If your profile aligns with our criteria, you’ll be invited to interview with our team.

Interested?

If this role sounds of interest to you, then we'd love it if you complete our short application form. A member of our Resourcing Team will contact you to discuss your application further. We can't wait to hear from you!

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Location:

Little Island

Ireland

Time Type:

Full time

Contract Type:

Permanent