Please note this is a specified purpose contract for 9 months.

Purpose of the role:

The CS Business Services Associate for Tekno Surgical will be responsible for the provision of the highest standard of Customer Services deliverable’s in line with Tekno Surgical Customer service standards and with industry best practice. They will be accountable for and provide the primary link between the completion of Business support requirements by the Customer Service collaboration team and the Customer Service Manager

This position involves a broad understanding of our business and the various areas where support is required. This role will be involved in determining how our process transactions are Defined, Managed, Measured, Analyzed, Improved and Controlled along with supporting the needs of sales team. Included in this role will be to support sales team requirements along with supporting the business needs as they occur. The activity for the Business Services Associate will be managed and reported upon on a monthly basis.

They will handle the workflow by assimilating and delegating all the pertinent information presented daily from all the relevant stakeholders. Actions will be mainly delegated to the Associate via the business services email along with the normal correspondence channels.

Principal Duties and Responsibilities:

Efficient Query Management: Process a high volume of queries and requests received via group email, ensuring timely, professional, and accurate responses.
Operational Support: Provide coordinated support to the Sales Team and other operational team members as needed to ensure smooth workflows.

Candidate requirements:

Demonstrates high level of attentiveness when interacting with customers
Can Prioritize cooperation and collaboration with others before acting
A know how, can do attitude to implement solutions
Has a focused nature and takes great satisfaction from being busy and productive.
Demonstrates a strong Customer Orientation, delivering an exceptional service in order to meet and exceed all our customers’ expectations
Possesses excellent communication skills.
Good administrative and IT/computing skills. Prior knowledge of Navision is a real advantage.
Ensures that work is executed accurately and completely, paying close attention to the detail. Previous experience of clinical, pharma or medical device support is a real advantage.
A passion for developing and raising the bar on the customer experience
The ability to provide innovative insight for Continuous Improvement
Teamwork: Actively contribute to the development of a positive team environment, demonstrating a flexible approach and finds deep satisfaction in working hard with teammates to achieve a similar goal.

How we’d like to work together

Our core values, titled our Medtech Mindset, guides our culture and work environment:

We Go Forward Together: We operate as a unified team, leveraging diverse specialties to make swift, collaborative decisions and embrace progress over perfection.
We Take Our Business Seriously: We prioritise compliance and risk management to ensure the best outcomes for our patients and partners, supported by our innovative portfolio and commitment to sustainability.
We Deliver Exceptional Results: We focus on quality, customer satisfaction, and commercial success to achieve outstanding results for our patients, customers, and business.

If you have similar values and are passionate about making a meaningful impact, we invite you to join our team and help us drive forward together.

Uniphar Medtech is an equal opportunities employer

Customer Service Administrator (9 months FTC)

Job Description