Meta is seeking a Project Manager to support integrity operations focused on detecting, investigating, and mitigating abusive actor activity across Meta's platforms. In this role, you will coordinate cross-functional workflows that support trust and safety programs, helping to operationalize processes that protect users from coordinated inauthentic behavior, policy violations, and platform abuse. You will work closely with integrity, policy, legal, and engineering teams to track project milestones, surface operational gaps, and drive execution of initiatives that strengthen Meta's defenses against abusive actors at scale.

Responsibilities

Coordinate day-to-day project workflows supporting abusive actor detection, investigation, and enforcement operations across integrity teams
Track milestones, dependencies, and deliverables for integrity operations initiatives, escalating risks and blockers to appropriate stakeholders
Partner with trust and safety, policy, legal, and engineering teams to align on operational requirements and project scope
Maintain and update project documentation, process maps, and status reports to ensure transparency across cross-functional partners
Support the design and implementation of scalable operational processes for managing abusive actor case workflows
Analyze operational data to identify inefficiencies, bottlenecks, or gaps in integrity enforcement pipelines and surface recommendations
Assist in coordinating cross-functional reviews of integrity incidents, ensuring findings are documented and action items are tracked to resolution
Contribute to the development of standard operating procedures and playbooks for abusive actor response operations
Facilitate regular syncs and working sessions with integrity operations stakeholders to drive alignment and project momentum

Minimum Qualifications

2+ years of experience in project management, program coordination, or operations within a trust and safety, integrity, or policy enforcement environment
Experience coordinating cross-functional projects involving legal, policy, or enforcement stakeholders in a technology or platform context
Experience tracking project status, managing timelines, and communicating progress to stakeholders across multiple concurrent workstreams
Experience working with operational data or case management systems to monitor workflow performance and identify process gaps

Preferred Qualifications

Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
Experience developing or refining standard operating procedures and operational playbooks in a fast-moving integrity or compliance environment
Experience supporting abusive actor investigations, coordinated inauthentic behavior enforcement, or platform integrity operations
Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
Familiarity with trust and safety frameworks, content policy enforcement workflows, or law enforcement response operations
Proficiency with project management tools and workflow tracking systems used in operations or case management contexts
Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies

Project Manager, Abusive Actor Integrity Operations

Job Description