Who we are looking for

The candidate will have an intermediate understanding of Exchange Traded Funds allowing them to provide consultative support to clients new to the ETF industry as well as veteran providers. The candidate should have a good understanding of ETF servicing including ETF Basket creation, basket settlement, and order taking. A strong global industry understanding is preferred. The candidate will own a piece of the existing client book and be responsible for supporting multiple onboarding initiatives. The candidate will contribute to the enhancement of our servicing model and must have excellent understanding of process and controls with the ability to document and present this information to senior leaders. Advanced project management and business analysis skills are required as the candidate will contribute to the ETF Global Platform and Total ETF technical roadmap by creating/contributing/reviewing business requirements for enhancements to ETFGP, Fund Connect, and any other ETF related integrations. Finally, the candidate must be able to clearly, confidently, and concisely communicate with internal and external partners consistently demonstrating their ETF skill set and driving confidence in our abilities.

Why this role is important to us

The successful candidate will be part of building the EMEA ETF Service Lead team through close collaboration with the ETF Service Lead team in the US. The team is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for

As ETF Service Lead you will

Be the primary point of contact for a defined list of ETF clients
Assist clients with onboarding new ETFs, manage product and regulatory change.
Design and implement efficient, low-risk operating models for ETF servicing.
Work along-side ETF Servicing (confirm production and settlement), ETF Product and IT as well as other Global Delivery teams.

What we value

These skills will help you succeed in this role

Effective, professional communication
ETF Product knowledge (industry and operational)
Excellent attention to detail
Positive attitude to change

Education & Preferred Qualifications

Bachelor Degree
5 years experience in ETF Operations or similar experience

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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Read our CEO Statement

- ETF Service Lead- Officer

Benefits

Job Description