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Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. With 7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world. For additional information, visit www.trendmicro.com

Discover You
At Trend, we are always looking for top talent. We hire capability 1st, and you will work with the best. When you join us, you have direct access to any level, and freedom to make an impact and influence. With Trend Micro, you drive your own development. You are recognised for your passion to succeed, and can be the best part of yourself here.

Discover your next exciting career opportunity….

Head of Partner Intelligence and Development

Location: Ireland

Reports To: Director Partner Acceleration & Distribution, Europe

Employment Type: Full-time

About TrendAI

TrendAI is a global cybersecurity leader protecting hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. We enable organizations to simplify and secure their connected world through innovative security solutions and a thriving partner ecosystem.

The Role

We're seeking a Head of Partner Intelligence and Development to lead a high-performing team focused on services-led partner enablement, AI-driven partner profiling, and partner ecosystem quality. You'll be accountable for building a scalable, competencies-first partner ecosystem and ensuring partners are correctly profiled, enabled, and routed to the most effective engagement model.

Your team covers two core functions: partner enablement and program management, and AI-driven partner profiling and intelligence production. You'll translate strategy into clear team objectives, embed execution excellence, and ensure predictable high-quality output across enablement and profiling operations.

Your day-to-day: Leading team performance and development, executing services-enablement strategy, overseeing AI-powered partner profiling workflows, conducting strategic partner QBRs with your team, coordinating cross-functional alignment with channel stakeholders and technical teams, and driving continuous improvement in enablement programs and profiling accuracy.

What You'll Actually Do

Team Leadership & Strategy Execution: Lead and develop a team covering partner enablement (program management, certification, competency development) and partner intelligence (AI-driven profiling, data quality, partner classification). Translate strategy into clear team objectives, embed execution excellence, and build team capability through coaching and performance management.
Services-Led Partner Enablement Execution: Execute the services-enablement strategy across partner ecosystem and ensure partners meet competency requirements and are equipped for services-based growth. Oversee partner certification programs, training delivery, and program compliance monitoring. Drive partner capability uplift through targeted enablement interventions and competency development plans.
Services Readiness & Partner Maturity Development: Use profiling data to evaluate partner maturity and delivery capability. Support strategic partner QBRs focused on certification progress and delivery quality. Build targeted development plans to uplift partner services capability and drive tier progression.
AI-Powered Partner Profiling Leadership: Own the execution of the profiling process with your intelligence team. Ensure accurate partner qualification, scoring, and routing into the correct engagement model. Drive improvements in data completeness, profiling accuracy, and time-to-qualification. Maintain partner intelligence systems health and validation workflows.
Cross-Functional & Program Alignment: Partner with channel stakeholders, field partner teams, services development teams, and technical teams to ensure seamless execution. Influence competency frameworks and certification requirements. Act as escalation point for partner capability and profiling issues.
Distribution Alignment (Transitional): Support the transition of volume-business management responsibilities to the distribution operations team. Coordinate on processes tied to partner readiness and data quality during transition phase.

What We're Looking For

Must-Have

5-7 years in partner management, enablement, or services-related roles in B2B tech
Demonstrated team leadership experience with track record of building high-performing teams
Hands-on experience with MSP/MSSP/SOC or service-integrator partner ecosystems
Working knowledge of cybersecurity domains (XDR, SIEM/SOAR, endpoint, cloud platforms)
Strong CRM and reporting skills with proficiency in business intelligence and reporting tools
Comfortable influencing across matrix organizations and building stakeholder trust quickly
Self-motivated and autonomous—comfortable operating with ambiguity and driving results independently
Fluent English required

Desired

Hands-on experience in managed security services delivery (SOC operations, MDR, incident response)
Solid understanding of European MSP/MSSP landscape and partner maturity models
Good network in European cybersecurity partner community and experience with strategic partnership models
Background in process improvement or operational excellence programs

Why Join Us?

Leadership Impact: You're building and leading the team that powers partner enablement and profiling operations across Europe. Your leadership directly influences partner success, ecosystem quality, and strategic execution.
Strategic Execution Role: Translate strategy into measurable team objectives and high-quality delivery. Drive execution excellence across partner enablement programs and AI-powered profiling workflows.
Team Development Opportunity: Build and develop a talented team combining enablement professionals and intelligence analysts. Coach diverse skill sets and create high-performing team culture.
Cross-Functional Leadership: Work with channel stakeholders, services development teams, technical teams, program teams, and marketing teams. You're central to partner enablement execution and partner success.

What Happens Next?

Excited by the idea of leading the team that drives partner enablement excellence and AI-powered partner profiling across Europe? We'd love to hear from you. Apply now and join us in building a high-performing team that powers partner success across Europe.

TrendAI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.

At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. We like to have fun while taking our culture seriously. We are an equal opportunity employer and are committed to this regardless of race, colour, religion, sex, nationality, age, citizenship, sexual orientation, marital status, gender identity or veteran status. We do not allow discrimination or harassment of any kind.

Head of Partner Intelligence and Development

Job Description