At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

Job Summary

The Director of Operations has primary responsibility for the operational planning of the facility and accountability for its successful execution. The position manages, directs and coordinates day-to-day operations to provide a safe, reliable and efficient facility. The position serves as part of a management team proactively addressing the needs of the organization. #LI-CT1

Essential Duties and Responsibilities

Directs and leads the site leadership team, and indirectly all site employees, to meet and exceed customer requirements in terms of safety, quality, cost, delivery and service while making products at the lowest cost possible
Ensures products meet the requirements of approved production plans at minimum costs within quality limits & consistent with FDA, cGMP, ISO & OSHA requirements
Responsible for identifying opportunities to improve customer service, quality, safety performance, scrap minimization or otherwise reduce manufacturing costs by using effective management, cost control techniques and Lean Manufacturing
Provides monthly reports and ongoing measurement of site results and various work initiatives including but not limited to identifying progress, issues, corrective action status, etc. for any work streams or planned activities
Directs the maintenance of systems & reports to permit appropriate individuals to exercise control over costs, product quality production & efficient utilization of capital resources & personnel
Develops and maintains solid working relationships with the community, government agencies, and customers
Inspires and guides employees toward excellence and continuous improvement
Consistently enforces all site policies, practices, procedures and guidelines
Administers a program for safety, hygiene and fire protection to safeguard the health and welfare of the personnel as well as to preserve the facilities
Performs other duties as assigned based on business needs
Conforms with and abides by all laws, regulations, policies, work procedures, instruction, and all safety rules
Exhibits regular, reliable, punctual and predictable attendance
Act in accordance with the company’s Guiding Principles and adherence to the corporate Code of Conduct
Compliance to all local site Environmental, Health and Safety regulations
Compliance to all local site company policies, procedures and corporate policies

Education

Bachelor’s degree in business or technical field in engineering or supply chain management

Work Experience

10+ years of related work experience
Prior manufacturing experience in an industrial setting

Preferred Knowledge, Skills and Abilities

Master’s degree preferred
Ability to directly supervise up to 10 employees who are managers/supervisors/professional staff in the manufacturing/production area and indirectly manage 100+ employees to achieve on-time, on-budget results
Ability to be on call is required. Occasionally required to work on different shifts
Proven general leadership and production management experience
Understanding and experience applying Six Sigma Lean Manufacturing principles
Possess excellent negotiation and conflict resolution skills
Effective problem solving and interpersonal skills
Ability to establish and maintain good working relationships with all levels in the organization
Proficient in computer use including Microsoft Office
Excellent written and verbal communication skills with all levels of employees

Travel Requirements

20%: Up to 52 business days per year

What We Offer

Community Involvement: West encourages volunteerism through its West without Borders initiative and other charitable programs that make a difference in local communities.

Continuous Learning & Development: Opportunities for professional growth through training programs, tuition assistance, leadership development, and skill-certification initiatives.

Generous Paid Time Off (PTO): Flexible vacation, personal, and holiday leave ensures employees can maintain a healthy work-life balance and recharge effectively.

Global Career Opportunities: With facilities across North America, Europe, and Asia-Pacific, employees have opportunities for international exposure and cross-functional collaboration.

Inclusive & Collaborative Culture: A global workforce that values diversity, equity, and inclusion—where all voices are heard and respected in a supportive environment.

This position offers relocation assistance

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to Apply.Accommodation@westpharma.com. Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening.

Sr. Director, Operations/Site Leader

Benefits

Job Description