CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Key Responsibilities May Include:

Establish and maintain strong relationships with key stakeholders at pallet receiving locations, fostering collaboration and ensuring alignment with asset productivity objectives.
Drive improvements in collection performance by identifying route causes of failure and collaborating with internal teams to improve customer experience and the CIFOT measure.
Enhance customer satisfaction by conducting regular visits and providing targeted training for retailer staff, ensuring effective equipment control practices are in place.
Ensure the successful onboarding and implementation of new customers, establishing agreements around asset recovery processes to ensure a smooth transition and operational efficiency.
Manage and execute audit programs within the account portfolio to ensure adherence to asset management standards and identify opportunities for improvement. Maintain accurate audit result forecast.
Collaborate with internal teams and external partners to support business growth initiatives, develop solutions that improve asset recovery, and expand CHEP’s customer base.
Monitor asset control metrics, using data to proactively identify areas for improvement and implement corrective actions to enhance asset recovery performance.

Retail Territory Manager 

Permanent | Full time

Location: Field based in and around Belfast/Northern Ireland

Ready to build strong customer relationships and turn data into meaningful action? We’re looking for a Retail Territory Manager to join our UKI team and play a key role in supporting customers, protecting CHEP assets, and driving service excellence.

This is a great opportunity for someone who enjoys being out in the field, solving problems, and influencing positive behaviours across a diverse customer base.

What you’ll be doing

Customer relationship management - building trusted partnerships and educating customers on CHEP processes

Data driven customer visits triggered by asset performance insights

Identifying misuse and recovery opportunities to protect and improve asset productivity

Training and influencing customers to ensure correct asset handling and service compliance

Using reports and digital tools to complete root cause analysis and drive performance improvements

Collaborating with internal teams to enhance customer satisfaction and collection performance

What you’ll bring

A full UK driving licence

2+ years’ experience in a customer facing or field based role

2+ years’ experience in Customer Service or Account Management within a service led or FMCG environment

Strong attention to detail with the ability to analyse data and spot trends

A people focused approach with confidence in influencing and problem solving

Why Join Us?

🌍 Certified Top 17 Global Employer

💰 Annual bonus (typically 10%)

📈 Generous share scheme

🚗 Company Car

🏥 Private healthcare (single cover)

🕑 Field based/remote working

🌴 25 days holiday + statutory leave, with option to buy/sell 5 days

💼 Up to 7.5% company pension

❤️ Life Assurance & Employee Assistance Programme

Interested...?       

Apply by submitting an up to date CV tailored to this opportunity. We look forward to hearing from you!       

As an inclusive employer, Brambles wants to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore encourage you to inform your Talent Acquisition Partner of any reasonable adjustments you might need to enable this to happen.         

Remote Type

Fully Remote

Skills to succeed in the role

Account Management, Active Listening, Adaptability, Communication, Customer Satisfaction, Empathy, Experimentation, Negotiation, Questioning, Relationship Building, Stakeholder Management, Taking Ownership, Teamwork, Understand Customers, Value Propositions

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.

Retail Territory Manager

Benefits

Job Description