Job Req Number: 110982
Time Type: Full Time

At DSV we're building the world’s leading logistics and transport network. With this exciting growth comes opportunity - and we’re looking for new talent to join us.

Role: Customer Service Specialist
Location: Naas
Hours: Monday–Friday, 09:00–17:30

We are seeking a proactive and customer‑focused Customer Service Specialist to join our team in Naas. In this role, you will be responsible for delivering high‑quality service to our customers, ensuring bookings, deliveries, and all related documentation are managed efficiently and accurately. You will work closely with internal teams and overseas offices to ensure customer commitments are met while maintaining compliance with company procedures and service standards.

What will you be doing?

Communicate effectively with customers and internal departments via email and telephone.

Receive, process, and accurately enter bookings into the company TMS.

Instruct and update departments promptly to ensure timely movement of consignments.

Liaise with Operations teams and overseas offices to meet customer expectations.

Monitor deliveries to ensure completion within agreed timelines.

Proactively resolve issues with customers and colleagues.

Complete accurate and timely invoicing.

Input costs into internal systems and manage POD requests where required.

Prepare and submit quotations in accordance with current procedures.

Create, maintain, and update KPIs using company systems and Microsoft Excel.

Complete Non‑Conformance Reports when needed.

Carry out daily administrative duties as required.

Monitor volume trends and flag significant changes to management.

About You

1–2 years’ customer service experience within a freight forwarding environment.

Strong knowledge of the transport and logistics industry.

Customer‑focused with a commitment to excellent service delivery.

Able to stay positive under pressure and prioritise workload effectively.

Reliable with strong multitasking and problem‑solving skills.

High level of accuracy, attention to detail, and numerical ability.

Strong IT skills with the ability to learn new systems quickly (e.g. Cargolink, Webcost, MS Office).

Excellent communication skills, both written and verbal, with a professional and courteous manner.

What can we offer you?

Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.

In addition, we can offer access to a selection of employee benefits, such as:

Enhanced Annual Leave Entitlement from your start, which increases with length of service.

Salary Sacrifice Cycle Scheme.

Employee counselling for support with physical and mental wellbeing.

Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover.

Next Steps

If this sounds like the next step for you, please follow the links and apply with your CV without delay!

At DSV, we celebrate the diversity of our workforce and are committed to further enhancing it. We warmly welcome applications from individuals of all genders, ages, abilities, nationalities, religions, and sexual orientations.

Please be aware that all successful candidates will undergo necessary right‑to‑work checks and certain sites require 5‑years’ worth of referencing and background checks.

We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

Customer Service Specialist

Benefits

Job Description