Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as our next Commercial Contracts Specialist.

About the job

We are looking for a Commercial Contracts Specialist to join our Legal Operations function, supporting the Go-To-Market (GTM) sales and partners organization and Telecom Carrier Relations organization. In this role, you will be a member of our Center of Excellence function, which currently consists of three Contracts professionals. The Center of Excellence serves as the first legal point of contact for all incoming GTM and Telecom Carrier Relations commercial legal support requests. You will also directly support Twilio’s Commercial Legal team by reviewing and vetting requests for legal support on all commercial contracts-related matters, negotiating NDAs, and drafting order forms.

Responsibilities

In this role, you’ll:

Serve as a first point of contact to provide commercial contracts-related education and process guidance to your GTM and Telecom Carrier Relations colleagues
Review, vet, and provide timely responses to a high volume of incoming requests for legal support on general inquiries, agreement negotiation requests, and miscellaneous legal documents (e.g., transition services letters, consent to assignments, compliance attestations), while ensuring adherence to contracting processes and policies
Independently negotiate NDAs on Twilio’s template and counterparty’s template
Draft non-standard contractual terms and language from scratch into order forms with minimal supervision
Be an operational expert on Twilio’s GTM-facing and telecom carrier-facing contracting processes
Contribute to your knowledge and learnings from novel situations to the Center of Excellence Playbook
Support a range of ad-hoc operational projects and high volume tasks across multiple legal functions

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

A Bachelor’s degree
4+ years of experience as a Contracts Administrator, Contracts Manager, or Contracts Paralegal, which includes proficiency in independently drafting and negotiating NDAs and order forms
Experience using commercial contracting tools, including Salesforce, Conga, Microsoft Office Suite, Google Suite, DocuSign, and Adobe Acrobat Pro
Outstanding communication skills, both written and verbal, and strong attention to detail with a customer-first attitude
Be a process-minded and oriented professional
Ability to work in a fast-paced and ever-changing environment with minimal supervision

Desired:

Experience supporting a sales organization at a high growth technology company
Experience creating and managing process documentation and policies
Experience handling high volume, repeatable tasks across different legal functions (e.g., commercial, law enforcement response, litigation)
Good sense of humor, disdain for drama, interest for learning new things, and desire to get things done

Location

This role will be remote, and based in Ireland

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Commercial Contracts Specialist

Job Description